I picked this hotel because I was flying into Dulles late and thought it would be more convenient to stay near the airport and make my way into town the next morning than late at night. There are many hotels near Dulles that offer a free shuttle service. This one had good reviews so I purchased a pre-paid room via EasyClick Travel. Imagine my surprise when I called at 10:40 pm for my ride and the front desk attendant said that their driver routinely goes home at 10:30 and that no one was available to pick me up--despite the fact that their web site said free shuttle service from 6 am until 11 pm on weekdays, which this was.
Having pre-paid for the room, I felt I had no choice but to go there as opposed to one of the many other near airport choices. I grabbed a cab for the short ride and gave a big tip to avoid the wrath of the driver. $20 down the drain. The front desk clerk wasn't apologetic or particularly concerned and certainly didn't offer to reimburse for the cab ride. On top of that, I was hungry and on West Coast time so I was looking to get something to eat. The fast food place next door closed at 9 pm, so all she could suggest was some fruit, cookies or whatever leftovers I could find in the breakfast room.
The next morning when I checked out, the front desk clerk asked how my stay was. I told him the story about not being able to get their shuttle. He apologized, said that I was not the first person that had happened to, took my cell phone number and said his manager would call to see what they could do. It's now 23 days later and no call. And their web site still lists the complimentary shuttle service until 11 pm.
Other than the problem with the shuttle, the hotel was perfectly acceptable. But the continued false web advertising, the lack of concern from the nightime front desk attendant, and the lack of follow-up by their manager reallly leaves a bad taste. Had their manager simply followed up as I was told he/she would, I would have given this hotel a very different rating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.