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“Wonderful experience! Will stay again.” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Washington Dulles International Airport

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Country Inn & Suites By Carlson, Washington Dulles International Airport
2.5 of 5 Hotel   |   45620 Falke Plaza, Sterling, VA 20166   |  
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Ranked #6 of 15 Hotels in Sterling
Certificate of Excellence
2 reviews
“Wonderful experience! Will stay again.”
5 of 5 stars Reviewed August 4, 2014

Jennifer, Vilma and the overall ambiance made my stay very comfortable. I will most definitely do it again. This place is doing everything right. Service is spot on. Very personalized staff who learn your name and remember it, and call you by name thereafter. I don't even get this at big name, 5 star hotels that cost a whole lot more. Needed a hangar as one of mine had broken. Jennifer cheerfully and thoughtfully asked a staff member to find one for me. Needed a pickup from a rental car location. They were glad to accommodate this request, instead of insisting on their regular curbside airport location like some other dogmatic, rules based hotels do. No complaints whatsoever about their breakfast and room. Is better than average for its class. Did I mention the convenient location? Arrived late one night and shuttle driver drove me through the adjacent Burger King's drive through, instead of dropping me off at the front door and asking me to walk over. Have never received such service at a larger, upper class hotel. Oh, and it was past the working hours of the shuttle bus driver Vilma. She stayed many minutes past her regular working schedule to pick me up at the tail end of her schedule and spend more time driving me through Burger King. The gas station just next to the Burger King, 100 feet away is icing on the cake in case your plan is to drop off bags at the hotel before returning your rental car, or need to fill up the tank before heading off. It's small details like this that add up to tip the scales highly in the hotel's favor. Ultimately, I would do it again. This place left a very favorable impression. Thanks Jennifer and Vilma, and other staff.

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina P, Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review, August 7, 2014
Dear Valued Guest,

Thank you so much for taking the time to complete the survey. We appreciate your feedback. I'm glad you enjoyed your stay and found Country Inns & Suites Dulles to your liking. We hope to see you soon in futrure.

Have a lovely day.

Thanks,

Tina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
    143
    77
    14
    9
    8
See reviews for
71
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bentonville, United States
1 review
2 of 5 stars Reviewed July 31, 2014

The hotel staff was nice but the room was not great. The carpet was wet in places and crusty. I would not walk around in the room without shoes. The mini fridge was leaking and the room smelled like mold. I would not stay again.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina P, Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review, August 1, 2014
Dear Valued Guest,

Thank you for taking the time to complete the survey. We appreciate your feedback. Your feedback is very important to us. Your feedback helps us to improve our operations run smooth.

We sincerely apologies for the poor experience you had during your stay. We will take correct action towards this matter.

Kindly please let us know if we may assist you with anything in future. We hope to see you soon.

Have a wonderful weekend.

Thanks,

Elsa
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cleveland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 30, 2014

My family loved it here!!! Great price, room was excellent and the staff was wonderful!!!!! We felt very safe and the breakfast was very good as well. It is not too far from Washington dc. We will definitely be coming back and referring all our friends and family!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina P, Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review, August 1, 2014
Dear Valued Guest,

Thank you so much for taking the time to complete the survey. We appreciate it.

We are glad you enjoyed your stay with us and found Country Inns & Suites was to your liking.

We hope to see you soon.

Have a wonderful weekend.

Thanks,

Tina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ashburn, United States
2 reviews
5 of 5 stars Reviewed July 29, 2014 via mobile

Close to the Dulles airport, air and space museum and the mall. Staff is very friendly and service oriented. Great service specially by the new manager and very clean hotel with free wifi and free breakfast.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina P, Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review, July 30, 2014
Dear Valued Guest,

Thank you so much for taking the time ro complete the survey. We appreciate it. We are glad that you enjoyed your stay and found Country Inns & Suites to your liking. We hope to see you soon in furture.

Have a wonderful week.

Thanks,

Tina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bartlett, Illinois, United States
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 21, 2014

We booked this hotel because it was close to the airport and since we had late arriving and early departing flights, it was convenient. From the outside, it is pretty standard for this hotel chain. The lobby was standard as well. The room appeared standard, but on closer inspection there was hair in the bathroom corners and caught in the hair dryer. The breakfast area was so small and dirty that we opted to check out and get breakfast in route to our destination. Could do a better job with more attention to details.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina P, Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review, July 24, 2014
Dear Valued Guest:

Thank you so much for your feedback. I am saddened to learn that your experience with our guest room was not satisfactory.

Please accept my sincere apology for the issue that you experienced during your stay. We are truly sorry. Please forgive us.

Have a great week. Again, please forgive us.

Very Respectfully,

Tina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 15, 2014 via mobile

My stay was short but I enjoyed staying at country inn in sterling va. Staff is very friendly and helpful. Jennifer at the reception desk was very helpful with directions to the airport. Dora at the breakfast was very friendly. Hotel was very clean. Its close to the Dulles Airport and to tge Dulles Town Center. I loved the hotel and will stay in this hotel again when I get back in the area.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina P, Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review, July 17, 2014
Dear Valued Guest,

Thank you so much for your feedback. We appreciate it. I'm glad you enjoyed your stay at Country Inns & Suites. It is our pleasure to serve you.

Have a wonderful week.

Thanks,

Tina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falling Waters, West Virginia
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 13, 2014

We just recently spent a weekend here. Have stayed in several airport hotels. this one is particularly friendly and cozy. it is about 1/3 the size of most country inn properties. I like the contemporary décor of lobby and rooms which is different than most properties of that chain. It has a very international feel to it with the staff and guests all speaking so many different languages all the time. The breakfast is very good. Small room but cozy. Everyone has a place to sit. Rooms are very clean if not too spacious. Comfortable and gets the job done perfectly well. A great stopover on the way to or back from the airport.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina P, Manager at Country Inn & Suites By Carlson, Washington Dulles International Airport, responded to this review, July 15, 2014
Dear Valued Guest,

Thank you so much for taking the time to complete the survey. We greatly appreciate your feedback. We are glad that Country Inns & Suites Dulles Airport was to your comfort level. It is our honor to serve you.

Please let us know if we can assit you with anything in future.

Have a wonderful week.

Thanks,

Tina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Country Inn & Suites By Carlson, Washington Dulles International Airport

Address: 45620 Falke Plaza, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Sterling
#4 Romantic Hotel in Sterling
#7 Family Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Washington Dulles International Airport 2.5*
Number of rooms: 59
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Also Known As:
Country Inn And Suites Washington-Dulles Int`l. Airport
Country Inn & Suites Washington-Dulles Int`l. Airport Hotel Sterling
Country Inn Sterling
Sterling Country Inn

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