We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Inhospitable Staff” 1 of 5 stars
Review of Extended Stay America - Washington, D.C. - Sterling

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Extended Stay America - Washington, D.C. - Sterling to your Saves list
Extended Stay America - Washington, D.C. - Sterling
2.5 of 5 Hotel   |   46001 Waterview Plaza, Sterling, VA 20166   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
SAVE 15% TODAY!
Ranked #14 of 15 Hotels in Sterling
1 review
“Inhospitable Staff”
1 of 5 stars Reviewed March 31, 2015

My nightmare began with a call for an early check in. This went well and I was told I could show up in an hour. When I arrived I met with a different party--a woman. I had previously spoken with a man. I was treated like I had no reservation at all. I was told she could not help me and I next expected her to say there was no room at the inn, at least this was the attitude she projected. I stood my ground, she checked her inventory, and miraculously an empty room appeared. Before I was granted my quarters I was coerced into signing a form which blatantly stated that while I had already paid Hotwire, I was signing my consent to have my card charged again for the room rate. Pointing this out to the staff branded me as a troublemaker and I was told to sign it or leave. As for the room, the desk chairs were disgusting to look at, let alone sit on; the television channels were blurry with some channels advertised as missing because the smart card was not inserted correctly. Far too many channels provided guidance on how to use the remote instead of providing programming, not to mention there was a channel congratulating me for aiming the satellite dish in the proper direction. The next morning I was greeted with water on the kitchen floor, apparently from the refrigerator, as I walked to the bathroom in the dark. Lastly, sitting on the edge of the bed was an adventure as this caused the mattress to almost flip over on top of me.

Room Tip: Try to stay on the staff''s good side.
See more room tips
  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

79 reviews from our community

Traveler rating
    43
    18
    1
    8
    9
See reviews for
14
5
16
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

I was in town for just a one night and needed a place to stay. I wasn't sure where to stay but then a friend recommended me to stay an ExtendedStay. I am glad I booked my stay there, because it felt just like home. The staff at the desk were Awesome!! They helped me a lot and it made my stay very comfortable. The rates were very reasonable and there were places to eat just around the corner. Hamza, Malik and the rest of the staff were very polite and always make sured I was satisfied with everything. Although it was my first time staying there, they treated me like family. I will make sure every time I can down here, I am going to stay here. Great people and great service!

  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review, March 12, 2015
I appreciate you taking the time to write such a nice review of our hotel. I am glad that we were able to provide you with a comfortable stay and superb service. I will be sure to share your kind remarks with our staff. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

I have stayed at this location a few times and i must say, it is one of the best locations. The best part about it is the location. Everything you need is right around the corner. There are plenty of restuarants around to choose from. The hotel was clean and my stay was relaxing. The managers aziz and malik are professionals and deserve a thumbs up. Antonia is a sweet housekeeper who is always smiling. I will deff come back.

Room Tip: The hotel has a lake around the back with a path to walk around.
See more room tips
  • Stayed February 2015, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review, March 12, 2015
Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our great location during your visit. As well, it's great to hear that you were pleased with your clean room and our wonderful staff during your stay. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harpers Ferry, West Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2015

good location, rooms were very clean, have stayed here before and had same experience as last time, ample parking, staff was very courteous and polite, only thing that they could add would be coffee pot and coffee in rooms for the people who have to leave before breakfast is set up in lobby

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 29, 2015

My boyfriend and I stayed here at the beginning of August 2014. We had to wait quite a while to check in, but that wouldn't merit a bad review on it's own. However, as the title indicates, we encountered bed bugs during our stay here. We woke up with bites and from that point on couldn't bear to be in the bed though we searched it thoroughly. It's safe to say this was the least restful hotel stay I've ever had. It was deeply disturbing. We were very happy to leave! I wouldn't recommend this place to anyone until they get that infestation under control, and maybe re-train their staff to be more sympathetic and amiable.

Room Tip: Check for bed bugs before settling in a room, flip over the mattress and look under the mattress cov...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 13, 2015

I stayed at this hotel from Jan 4 thru the 7th 2015 and i and couple of my friend were bit by bed bugs and all the GM wants to do is to provide me a free night and that was it. THIS IS ONE OF THE WORST HOTEL'S EVER DO NOT STAY THERE. IT SMELLS IN THE HALL WAYS. THE GM IS RUDE AND HUNG UP ON ME.

  • Stayed January 2015, traveled solo
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2014

I stayed here for about a week and everyone in the front desk was very helpful and professional. Bernard and hamza was helped me eith whatever i needed and made me feel very comfortable like i was at home. Because of them i will continue to stay here everytime i come out here. .

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Extended Stay America - Washington, D.C. - Sterling? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Washington, D.C. - Sterling

Address: 46001 Waterview Plaza, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #14 of 15 Hotels in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Sterling 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Expedia, Extended Stay, Travelocity, Hotels.com, Priceline and Booking.com so you can book your Extended Stay America - Washington, D.C. - Sterling reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Sterling
Sterling Extended Stay

Owners: What's your side of the story?

If you own or manage Extended Stay America - Washington, D.C. - Sterling, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.