It is very difficult for me to give this two stars because while I did not enjoy my stay, the staff is VERY nice.
HOUSEKEEPING -- My husband and I stayed here for SIX MONTHS while our house was being built. When we first moved in, we found some dead bugs in the room. The housekeeping is the WORST I have ever experienced. Not only did we have MANY days where housekeeping forgot to come to our room -- but even when they did, it was below par. I'm almost positive they changed the sheets and towels and were on their way out. Every time I complained (which was several) I got the same excuse -- "we only have one housekeeper." In the six months I was there, as many times as I complained, not once did they think to hire another housekeeper. It also seems pretty apparent that they do not separate their smoking from non-smoking towels and sheets because there were so many times I could smell the smoke in my towels. On three separate occasions there were BLOOD stains on my pillow. My goodness that was SO gross. The other thing that was so annoying was that EVERY time housekeeping came they would turn the temperature down to frigid zero before they left so I would come home to a freezer. I complained countless times and they never stopped until I started putting post-it note on the thermostat that said "DO NOT TOUCH." This hotel needs some SERIOUS help in the housekeeping department.
LOCATION -- I cannot deny that the location is amazing. So convenient and very close (walking distance) to so many restaurants.
STAFF -- I did bring my housekeeping issues to the staff's attention many times, however, no one bothered to do anything UNTIL I was asked to fill out a survey and I gave horrible ratings. At that point the manager offered to comp one night which I appreciated. BUT all the staff, especially the manager, was very nice to us throughout our entire stay.
Unfortunately this was not the "home away from home" that I was looking for, and I was SO happy when my husband and I checked out last week. I'm sure if you're looking for a one night stay you will be fine here, but I would definitely not stay here long term.
2nd floor is a non-smoking floor
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sapna - The feedback provided in your review is much appreciated. Your comments in regards to the customer service of our staff is much appreciated. I was disheartened to read that you were not satisfied with our housekeeping service and the timeliness in remedying your concerns. As a hotel’s manager, I can assure you that I have spoken to all of the hotel staffs to ensure your experience is not repeated. Still, I am pleased to hear that our location was convenient and ideal for your stay at our hotel. Congratulations on your new home!
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The staff and I appreciate your comments, as it will only help us to improve. Please feel free to contact me directly, at DCW @extendedstay.com, with any additional comments or questions.
I do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.