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“My extended stay at Sterling VA” 5 of 5 stars
Review of Extended Stay America - Washington, D.C. - Sterling

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Extended Stay America - Washington, D.C. - Sterling
2.5 of 5 Hotel   |   46001 Waterview Plaza, Sterling, VA 20166   |  
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Ranked #13 of 15 hotels in Sterling
Burlington, Massachusetts
1 review
“My extended stay at Sterling VA”
5 of 5 stars Reviewed February 21, 2013

It was a pleasant stay,with very professional, helpful & kind front desk especially Mr.Ather Jamal. i would rather recommend to anyone who seek an extended stay in the area, even a short stay. Their rooms are nice clean & tidy, They provide breakfast which is real convenient for guest who goes to work/buissness in the morning.

Fazmil

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review, February 25, 2013
Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Sterling. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

67 people have reviewed this hotel

Traveler rating
    38
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    6
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12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Mobile, Alabama
1 review
5 of 5 stars Reviewed February 15, 2013

The priceThe staff was really wonderful. The front desk person (cant remember the name) was prompt, professional and caring.
overall was good and reasonable. When you count grab and go breakfast and the rate, the combination is hard to find. The location is good and near to nice restaurant.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review, February 18, 2013
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington, D.C. - Sterling. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling, VA
1 review
5 of 5 stars Reviewed January 18, 2013

My husband and I have been staying here for a while. The staff here is wonderful. One of the staff members, Yazan, has been very helpful with any requests we have.my husband has had a heart attack while we have been here, the housekeeping staff has done a terrific job with are room. All the staff members are very helpful, respectful, and are a pleasure to do business with. I would recommand this hotel to anyone. To ALL the staff I thank you for everything!!

Room Tip: Just let this staff know what you need and they will help in any way they can!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review, January 21, 2013
Dear Ms. Mary:
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Washington, D.C. - Sterling. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 8, 2013 via mobile

The customer service at front desk were very professional and caring. Special thanks to ATHAR JAMAL for being prompt, professional and providing personal attention to the needs,
Other staffs were also pleasant,
We stayed here at extend stay America Sterling VA for three months relocating for job.
Price was good and with all amenities included. Paid less than renting a condo.
Of course it's a studio with kitchen and family size refrigerator.
I will definitely trip advice to stay at ESA Sterling VA

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review, January 10, 2013
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Washington, D.C. - Sterling. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monmoutj
1 review
4 of 5 stars Reviewed January 7, 2013

Have stayed in this hotel couple of times and have noticed good improvements in the facilities each time I return. Best price room with grab to go breakfast. Location is quite convenient with various restaurants and fast food close by, including Regal cinema theater. Overall the staff is friendly, courteous and taken care of any issues.

I have had Ather Jamal check me in couple of times and now remembers the room type and location I prefer and will provide one if available. He definitely makes everyone welcome.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review, January 10, 2013
Thank you so very much for your review of Extended Stay America Washington, D.C. - Sterling. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford, Illinois
1 review
4 of 5 stars Reviewed December 18, 2012

Our accommodations were exactly as described on their web site. The front desk staff were very helpful and professional at all times. There were a lot of utility crews staying at this location and helping out with the recovery efforts from Hurricane Sandy's damage. The "Grab-n-Go Breakfast" was a big hit with everyone we talked to.
I will definitely recommend Extended Stay America to all our traveling friends.

Room Tip: Easy access on first floor from the handicapped parking.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review, December 20, 2012
Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Sterling. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling
1 review
5 of 5 stars Reviewed December 9, 2012

being older, staff is always ready to assist with carrying groceries and such without ever asking
always informative and helpful with directions. You lost an excellent manager with Tirada. Yazan is excellent at the front desk. this hotel would be lost without him too. However all the staff housekeeping, maintenance and laundry.

Room Tip: stick to the 1st floor. oh and i couldn't change rating on pool--there isn't one so its not...
See more room tips
  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review, December 11, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington, D.C. - Sterling. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Sterling

Address: 46001 Waterview Plaza, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 15 hotels in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Sterling 2.5*
Reservation Options:
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Also Known As:
Extended Stay Sterling
Sterling Extended Stay

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