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Extended Stay America - Washington, D.C. - Sterling: Traveler Reviews

2.5 of 5
46001 Waterview Plaza, Sterling, VA 20166
Hotel amenities
Extended Stay America - Washington, D.C. - Sterling
Ranked #8 of 15 hotels in Sterling
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37 reviews from our community

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Traveler rating
    21
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    4
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Date Rating
Rockford, Illinois
1 review
“First Time Extended Stay user and will come back!”
4 of 5 stars Reviewed December 18, 2012

Our accommodations were exactly as described on their web site. The front desk staff were very helpful and professional at all times. There were a lot of utility crews staying at this location and helping out with the recovery efforts from Hurricane Sandy's damage. The "Grab-n-Go Breakfast" was a big hit with everyone we talked to.
I will definitely recommend Extended Stay America to all our traveling friends.

Room Tip: Easy access on first floor from the handicapped parking.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask James W about Extended Stay America - Washington, D.C. - Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
December 20, 2012
Thank you so very much for your glowing review of Extended Stay America Washington, D.C. - Sterling. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Sterling
1 review
“love this place and staff”
5 of 5 stars Reviewed December 9, 2012

being older, staff is always ready to assist with carrying groceries and such without ever asking
always informative and helpful with directions. You lost an excellent manager with Tirada. Yazan is excellent at the front desk. this hotel would be lost without him too. However all the staff housekeeping, maintenance and laundry.

Room Tip: stick to the 1st floor. oh and i couldn't change rating on pool--there isn't one so its not...
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jana F about Extended Stay America - Washington, D.C. - Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
December 11, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Washington, D.C. - Sterling. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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Rockville, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“We shared a room with stinkbugs!”
3 of 5 stars Reviewed December 1, 2012

My boyfriend had an interview in Sterling early Saturday morning so rather than waking up at 4 a.m. to make it on time, we decided to spend the night at Extended Stay, literally minutes away from his interview. We arrived late Friday and were greeted by a kind, humorous gentleman who checked us in fairly quickly. We set our things down and went to have dinner Sweetwater Tavern which was in walking distance! We returned and began noticing the stink bugs. The first one was on the bed, another on the ceiling, third on the curtain, fourth on a light fixture, one on the toilet, and one on the iron...while I was using it! We were flushing them as we found them so we wouldn't get stuck with a nasty smell throughout the night. I turned the bed upside down to ensure I wouldn't wake up with one on my face, lol. We didn't use the kitchen but I noticed some rusting on some of the fixtures. The shower/tub fixture also needed some Scrubbin' Bubbles or something! When we left early Saturday, there was a table near the desk with grab and go breakfast items, which was a great touch! It was an overall okay stay. The bugs really threw me off.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask GL200812 about Extended Stay America - Washington, D.C. - Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
December 3, 2012
I recently received a copy of your review of the Extended Stay America Washington, D.C. - Sterling. We take great pride in offering a clean...
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Owings Mills, Maryland
1 review
“Great place to stay”
5 of 5 stars Reviewed November 3, 2012

Our company has been staying there for few months now. We love the place and people there. Pros are kitchen in the room with full size fridge, laundry room and great location. Cons housekeeping is not done every day but it has not been a big deal for us. Overall we had great experience at this location.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask nikki P about Extended Stay America - Washington, D.C. - Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angelika B, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
November 5, 2012
Thank you so very much for your review of Extended Stay America Washington, D.C. - Sterling. Whenever I read comments like yours it always gives me...
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1 review
“Our Stay At The Extend A Stay”
5 of 5 stars Reviewed August 23, 2012 via mobile

We found that this hotel was excellent in customer service and always provided anything that we asked for or needed. The management treated us like we were part of there family during our almost three month stay at this hotel, we recommend that all the personnel at this hotel should know that they are doing a wonderful job!!!!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Extendastay about Extended Stay America - Washington, D.C. - Sterling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
September 19, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Additional Information about Extended Stay America - Washington, D.C. - Sterling

Also Known As:
Extended Stay Sterling
Sterling Extended Stay
Address: 46001 Waterview Plaza, Sterling, VA 20166
Region: United States > Virginia > Loudoun County > Sterling
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#6 Business Hotels in Sterling
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Washington, D.C. - Sterling
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