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“A Wonderful Base of Operations” 5 of 5 stars
Review of TownePlace Suites Sterling Dulles North

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TownePlace Suites Sterling Dulles North
2.5 of 5 Hotel   |   21123 Whitfield Place, Sterling, VA 20165   |  
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Ranked #15 of 15 Hotels in Sterling
Heredia, Costa Rica
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“A Wonderful Base of Operations”
5 of 5 stars Reviewed 4 weeks ago

I lived in Arlington VA most of my adult life, and moved to Costa Rica 4 years ago. I decided on this place because the rate was reasonable and it's a Marriott property. It wasn't easy to find at first, but the gentleman at the desk at night helped me find my way in the dark. He showed me two rooms, and said I could choose which one I wanted.
Part of the trip was for business, but mostly I was visiting friends around the metro area -- Silver Spring, Kensington, Springfield, Arlington, and Falls Church. Traffic was never a problem because I didn't have to travel at rush hour. The staff was extremely helpful, At one point early in my stay I was angry about some minor problem -- grouchy like a typical business traveller. I went down to the desk and apologized later It wasn't their fault. I forget the name of the gentleman who greeted me, but Bushra in particular was very helpful throughout my stay. It was easy for friends to find, and easy to drive to every location I wanted to visit. I have made reservations to be there for 20 nights at the beginning of September, and look forward to it. Each basic unit has a full kitchen and the internet connection was reliable. It will feel like going home this time. I was having difficulty walking last time because of a mild disability, but the staff looked after me, making sure I was parking in the closest spots near the entrance. Very comfortable. A desk to work from, a couch for relaxation, and the bed was comfortable. In the late afternoon or early evening, they put out a plate of freshly baked cookies. All around, a relaxing and tranquil place to stay.

Room Tip: As usual, I asked if there was a large group of people in the room directly above mine (there wasn...
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
new york ny
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 5, 2014

Hotel is your typical townplace suites, but what sep this hotel from others is the staff. they give 100% to make sure from the momement you check in everything is done to make your stay a pleasure. In todays world its nice to see that cust service is still alive and well.Kudos to Jackie Bushra, and Mario.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 29, 2014

My husband and I booked a room thru priceline for 2 nights. The property was a bit older and I suspect that Marriott bought it and did a slight renovation. The room had a queen (or full, can't recall) sized bed with a sofabed, 32 inch flat panel tv, ottoman, table for eating, fridge with freezer, dishwasher, full stove, microwave, kitchen sink, cabinets, nice size closet, and of full bathroom with tub. The hotel offers a free continental breakfast each morning with cereal, bagels, juice, boiled eggs, and fruit. Free coffee all day long. Free internet. Computers if needed at the office. Lots of conveniences and very close to major shopping areas and highways. We went to several restaurants, stores, and attractions and were always there within minutes.

As stated, the hotel did show age. There was an ancient thermostat on the wall. The tilework in the bathroom showed wear and tear. Our room was very clean and the housekeeper even came by before we checked out whereas most extended stay type of facilities do not come to clean if you staying less than 3 days unless requested. If you do not require four or five star type of hotels, you would be satisfied. All in all, we were very pleased with our stay and would definitely stay again.

Stayed January 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, Virginia
Top Contributor
72 reviews 72 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed December 29, 2013

This was the second time we've stayed at this extended stay hotel during relocations in the last decade. Both times, the customer service has been great. The hotel is basic; your average room with simple furnishings. All rooms have a small kitchen. They are also able to accommodate pets, which is very convenient. We opted for a two-bedroom corner unit with one bath and a kitchen. At a $109/night for a 30 day or more stay, you can't beat it.

Our experience: everyone at the front desk was extremely friendly and very accommodating (thank you Jesse, Erika, and Joseph for your hospitality). They have fresh-baked cookies and lemonade in the afternoons and throughout the evening, which my kids looked forward to every day after school. If they arrived and the cookies weren't ready yet, one of the front desk clerks would call our room to tell the kids to come down and get their cookies when they were ready. Breakfast in the morning is a grab and go, and we were satisfied with the selections (granola and cereal bars, cereal and milk, bagels, muffins, fruit, coffee and juice). The pool was open for part of our stay, and we used it a few times. The gym needs some work, but since we were relocating to the area, we joined Gold's Gym in the shopping center right behind the hotel and used that gym instead. The hotel keeps some sodas and basic food items available for purchase, but again, there is a shopping center within walking distance with a Giant and plenty of restaurants in the area.

My only complaint, the hotel is noisy (including us being noisy). You can hear your neighbors' TVs, noise from the parking lot, etc. However, most people are considerate of one another since many are traveling business men and families moving to the area. If I had to stay long-term somewhere in this area again, I would definitely stay here...you can't beat the price or the friendliness of the staff.

Room Tip: Corner units are two-bedrooms and one bath with a kitchen; much more comfortable for families.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 11, 2013

The interior of my room was HORRIBLE. Not only was I next to the Water Heater Room which constantly made noise but the guest room was old and you could see the age all over. Lets start out by the peeling paint around the bathroom light switch. When you replace the face plate I would replace it with the same color as the light switch but in my bathroom they used a biscuit color face plate for a white light switch, but what made it worse was the paint around the plate was all peeling. The carpet in the room was not clean so I would not walk barefoot which I like to do at home. When I rent a room in a hotel for $100+ I like to think the room is cleaner than my house...not in this case...
Dear Hotel Manager, I'm in the hotel business and I can tell you as a road warrior salesman....you need a full guestroom upgrade or PIP....

Room Tip: make sure you don't have bed bugs in the room. I was on the 1st floor and was fine but my boss w...
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  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2013

TownePlace Suites Sterling Dulles North has major customer service issues. I made a reservation for one of my travelers through a 3rd party website and paid in full- my guest had to show her personal credit card upon check-in for incidentals- no problem this was expected...what wasn't expected is that upon check-out the hotel would charge her card for the full length of stay even though I had paid in full on-line. My traveler now has incurred over $150 worth of bank fees due to this unexpected charge. I have contacted the hotel every day for a week and the General Managers has yet to respond. I spoke to 2 different males at the front desk who were very disrespectful and at one point told me they would not give my message to the GM. What a disgrace to the Marriott reputation!!

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coupeville, Washington
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed September 26, 2013

We were booked here for two weeks, in order to deal with a death in the family. First, we were directed to another Towne Place Suites in the area, which is apparently common, since this one doesn't seem to be on any GPS map system. The place is looking a little down at the heels, with crackling paint and rust and a non-functional small pool. Our stay was deeply affected by the lack of reliable internet for the first 12 days, despite a desk sign raving about their lightning fast internet.
The room was quite small. The kitchen was undersupplied--no sharp knife, no frying pan, etc. The stove was only partly functional, and the temps were rubbed off the oven dial. Maid service was erratic, coming anywhere from 0830 to 1645, and often neglecting such things as sweeping and resupplying soaps. The laundry room was suitable, except for the out of order soap vending machine. Breakfasts were minimal. When our toilet clogged, I was given a plunger, instead of service.
The only positive was the attitude of the staff. They were friendly and apologetic, as if the place was in the early phases of renovation. I hope that's true. As it stands, this place is an insult to the Marriott name.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Sterling Dulles North

Address: 21123 Whitfield Place, Sterling, VA 20165
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 15 Hotels in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Sterling Dulles North 2.5*
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