TownePlace Suites Sterling Dulles North has major customer service issues. I made a reservation for one of my travelers through a 3rd party website and paid in full- my guest had to show her personal credit card upon check-in for incidentals- no problem this was expected...what wasn't expected is that upon check-out the hotel would charge her card for the full length of stay even though I had paid in full on-line. My traveler now has incurred over $150 worth of bank fees due to this unexpected charge. I have contacted the hotel every day for a week and the General Managers has yet to respond. I spoke to 2 different males at the front desk who were very disrespectful and at one point told me they would not give my message to the GM. What a disgrace to the Marriott reputation!!
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