TOWN PLACE SUITES STERLING NORTH IS A HORRIBLE HOTEL. THEY SHOULDN'T EVEN BE ASSOCIATED WITH THE MARRIOTT NAME!!!! I stayed here 6/20-21 2013 and it was horrible form the beginning. The man at the front desk was so dry, he could breathe fire. I didn't feel welcomed at all, it took forever for him to find a key card that would work (program) he tried at least 15 keys.
My room was small and crampy/outdated....the freezer looked like someone tore it open with an axe and i could see through the bottom of it and those open areas were sharp. There was a door that led to another room and it looked scratched and damaged. We got a new room and one key didn't work, the door was jammed and wouldn't open. So the front desk guy came and finally got us into the room. This process wasted a good 30-45 mins of our time. We finally make it out to get groceries for dinner and came back to cook. The dishes were FILTHY!!!! I had to rewash them all before i could use them, so unsanitary!!! the bathroom mirror was chipped and sharp as well as the wall next to it patched in a huge line down the wall...Then after dinner my stepdaughter and I wanted to take a dip in the outdoor pool....I wish we didn't...we got in 4 ft and saw a leaf or two...that is expected in an outdoor pool. So we swam over to 5ft, my stepdaughter did so under water and came up in a HUGE CLOUD OF BUGS!!!!! We immediately got out....we should have known better after seeing the spider webs on the gate!!! I immediately went inside and told the front desk and he said that the pool was taken care of by a different company and he was nonchalant and didn't even apologize before quickly making it to the back office. We also noticed that the BBQ Grill was in the grass next to the parking lot, at least 5 steps to the closest car in the lot, that cant be safe, and its a dumb place for a grill, a parking lot cook out...really??? Then to top it off we checked out Sunday and got our $20 incidental charge back that we had given cash for at check in, only to find they still charged us $20 in incidentals to my credit card which I DID NOT AUTHORIZE THEM TO DO SO! I use a prepaid card to keep this from happening and this time I had $20 extra on there for gas, thank God I had cash to because my card was DECLINED at the gas station thanks to them!!!! I have spent all day on the phone trying to reach the general manager there who they have yet to connect me too!!! this place is a nightmare stay away!!!!!!!!!!!!!!!!!!!!!!!! *UPDATE* The general manager finally called me back today and was great to deal with and will be handling the issues at the hotel immediately.
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