I stayed at this hotel with my family for 4 days. We had booked 5 days (paid for 4 days and got 1 free), but in the end changed to a different TownePlace Suites (near the airport), giving up the free day, and was much more satisfied with that hotel. There were a number of reasons why we switched. The hotel room wasn't cleaned too well. The ceiling above the shower was especially filthy. They also ran out of towels one day and on another, ran out of shampoo and conditioner as well. They are not well stocked with supplies. Lastly, their key card system is outdated. We had to get our key cards reactivated every day because they never worked. One time we had to get it reactivated 3 times in 1 night for it to work. The front desk personnel claimed it was because our cell phones erased the activation key code and it happens all the time, yet it has never happened to me in any hotel I've been at which makes me think their system is outdated. The only good thing is that some of their front desk personnel are friendly and helpful. Otherwise, the hotel needs to be badly cleaned and updated. Overall, if you're staying for 1 night, this place if ok. If more than 1 night, be prepared for a lack of supplies and getting your key card reactivated nightly. TownePlace Suites is a franchise, so each one is different. I suggest traveling to the airport TownePlace Suites instead. The hotel there is much newer and better.
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