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“Warm, friendly respite from snowstorm” 5 of 5 stars
Review of TownePlace Suites Washington Dulles Airport

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TownePlace Suites Washington Dulles Airport
2.5 of 5 Hotel   |   22744 Holiday Park Drive, Sterling, VA 20166   |  
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Ranked #9 of 15 Hotels in Sterling
GreenLeadersGold level
Madison Heights, Virginia
Top Contributor
116 reviews 116 reviews
64 hotel reviews
Reviews in 67 cities Reviews in 67 cities
139 helpful votes 139 helpful votes
“Warm, friendly respite from snowstorm”
5 of 5 stars Reviewed February 7, 2010

Thanks to the epic Washington snowstorm and cancellation of our flight, a planned one-night stay here has turned into at least four. We are very fortunate to have a warm, pleasant suite with super-fast internet, flat-screen TV, and complete kitchen. Everything is either new or in excellent condition and squeaky clean. The carpets look clean, even in the elevator in the middle of a snowstorm, and everything has a clean, fresh smell. Our suite is the studio type, which is perfect for us. It really makes me wonder why I need such a large home. Excellent coffee is always available in the lobby, as is friendly conversation and area information. Breakfast includes cereal, bagels, yogurt, fruit, muffins, and juice. This is fine for us, but don't expect eggs and bacon. About 30" of snow fell while we were here, and the staff was out constantly shoveling and snow-blowing the parking lot and walkways. When the snow stopped, they helped us dig our truck out, and their parking lot is far clearer than the area public roadways. We frequently fly out of Washington Dulles, and I'm thrilled to have found this hotel. It will be our first choice from now on.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management at TownePlace Suites Washington Dulles Airport, responded to this review, February 8, 2010
Dear leesvillelake,

We appreciate you taking the time to review our hotel. We take our guest's feedback very seriously so that we can provide the best service possible. Having said that we a very happy to hear that you had such a positive experience staying at our hotel.

We believe that cleanliness is all of our team member's responsibility and we follow through on that even in the most challenging circumstance.

We look forward to having the opportunity to serve you during all of your future trips to Northern Virginia.

Sincerely,
The TownePlace Suites Dulles Airport Team
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64 reviews from our community

Traveler rating
    35
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    6
    4
    4
See reviews for
11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Cleveland, OH
1 review
2 of 5 stars Reviewed July 29, 2009

We are having a house built and will need to stay in a hotel for about a month while it's being finished. So we booked a night at this hotel to try it out. The room was very spacious- not much different than a 2 BR apartment plus it was fully furnished, including kitchen supplies. Laundry room was right next door and there was a grill outside. We thought that a major perk to this hotel was the free breakfast but it was actually nothing special. Small room with just 3 tables (2 of which were very tall and not suitable for my 3 little kids). But it did provide muffins, fruit, cereal, coffee and juice which was not too bad. Overall, our stay was uneventfully nice. BUT...

My children left 2 very nice toys behind in one of the dresser drawers (2 Leapster Learning Systems complete with extra games and carrying cases). We realized we forgot them just 3 hours after we checked out but we were already 2 hours away on our way back to Ohio. I considered turning around for them but I called and spoke to whoever answered the phone and she was very friendly and helpful and assured me that they would retrieve the toys and they would either mail them to us or hold them for us for a couple weeks until we returned to VA. Whew! What a relief! She said she'd call me back in the morning when housekeeping came back and could check the room for us. Well, long story short, an entire week went by and no one called us. We had called a few times during the week to follow up and all they would say is they were checking on the toys and would get back us. Finally, after over a week of being ignored, we called corporate to complain and miraculously a couple hours later the hotel finally called us only to say "Sorry, we couldn't find your toys."

Obviously, it is our own fault for leaving behind expensive toys but we called just 3 hours after we checked out! Who would have thought that our toys would be stolen in such a short amount of time??? Either housekeeping found them and cashed in or managment never checked the room before reserving it for another family. Either way, someone is not to be trusted there and we will give our month's reservation dollars to a different hotel.

  • Stayed June 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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kberkhimer, Owner & Management at TownePlace Suites Washington Dulles Airport, responded to this review, November 9, 2009
Dear Tonya19,
Thank you for giving us your feedback from your recent stay at the TownePlace Suites by Marriott Dulles Airport!

We take issues like this very seriously and are looking into this matter.

Thank you for bringing it to our attention.

Warm Regards,
The TownePlace Suites Dulles Airport Team
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Maryland
1 review
5 of 5 stars Reviewed December 12, 2008

Great rates and service. They have multiple bedroom units which helps with kids. They let me park my car there for free for two weeks when I flew out of Dulles.

  • Liked — Two bedrooms
  • Disliked — Breakfast could be better
  • Stayed October 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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kberkhimer, Owner & Management at TownePlace Suites Washington Dulles Airport, responded to this review, June 18, 2009
Dear Progolferkl,
Thank you for writing a review for the TownePlace Suites Dulles Airport! We appreciate the time it took to give your feedback!

We are thrilled you enjoyed your stay with us! We hope you will stay with us again!

Warm Regards,
The TownePlace Suites Dulles Airport Team
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Lowell, Massachusetts
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 3, 2008

We stayed at the Marriott Towne Place Suites Dulles Airport in Sterling, VA for two consecutive Sunday night through Friday Morning stays (a total of 10 nights) for a recent business trip that I had.

My family (wife + 3 kids) went with me so I reserved online a two bedroom suite which included a full kitchenette and a living/dining room area. This worked perfectly as I could check email, make coffee, etc. in the morning without disturbing anyone.

Review Highlights:
* The suite was very clean, modern, well maintained, and made you fell like you were at home.
* The beds were just OK. An upgrade to a more comfortable queen bed would have made our stay somewhat better.
* The staff was very friendly and accomodated us on all our needs even after our stay was over (we left something behind in the hotel).
* The kitchen was EXCELLENT. Had all the untelsils, pans, pots, etc. so we could make affordable delicous meals. Even had an dishwasher so we didn't have to do nightly dishes. The microwave came in handy to reheat dinners and make popcorn for a movie.
* The living room couch was very comfortable and turned into a sofa bed.. The TVs (our suite had 3 of them) were OK. Standard 19" tube tvs. My son was disappointed that he couldn't hook up his playstation to the TV (no connections)
* The exercise room had state of the art equipment but the room was a bit too small.
* The pool was very clean, warm temperature but a bit small however it was not crowded at all during our stay. Many times we were the only one there. The pool is staffed by a lifeguard which severely limits the hours (1pm to 8pm) which didn't work out well when you get home from business at 6 or 7pm, have to make dinner and the kids want to go in the pool (especially when sunset is at 830PM). Also the lifeguards seemed bored and tend to correct the kids at the simpliest things.
* The kids absolutely LOVED the free afternoon cookies
* My wife loved the free USA Today Newspaper
* I loved the free Wireless Connection
* Pets allowed but fee is rather steep ($100)
* There is coffee but no breakfast or resturant at this hotel. This is fine with me though as it keeps the price down! Example: Marriotts Residence Inn is about $50 more for a smaller room!
* Laundry facilities are great! $1.50 for wash and $1.50 for 45 minutes for dryer or $2.00 for 75 minutes (which I highly recommend for 1 load)
* There is even a Internet Station with printer. I was able to print discount tickets to Busch Gardens! (NOTE: Not near this hotel).
* This hotel is about 5-10 miles from Dulles Airport (and has a shuttle bus that visits every so often). It was neat seeing the planes come in. It was NOT loud at all within our room. We didn't even notice them.
* Washington DC is about a 30 to 45 minute drive. If you are planning to strictly visit this area, I would not suggest staying here.

Overall, Marriott's Towne Place Suite is great for families on a budget but want that home away from home feel. We loved the one at Dulles Airport location as well as the one in Tampa.

  • Liked — Very clean and modern facilitie and suites
  • Disliked — Restricted pool hours
  • Stayed July 2008, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 18, 2007

Stayed here for business with a co-worker, we stayed in a 2 bed room suite, which was nice to have two separate rooms for privacy.

There was little parking when i arrived, had to park quite away from the lobby.

There was only one person doing check-in, and the person in front of me was asking, in my opinion, stupid questions, which took forever. Probably took me a good 10-15 mins before i had my key.

The room was pretty small, not a very large kitchen, didnt use it though, living area was also fairly small. Bathroom was VERY small, you could not shut the door to the bathroom/shower while you were in there without practically standing over the toilet.

Room was clean, bed was comfy and also clean. No wireless internet only wired from the working desk.

Pool was not in the best location, outdoors right by the main drive, not very quite or private.

Overall, it was nice, but just didnt get that warm and fuzzy feeling while i was there, just couldnt get comfortable.

  • Stayed July 2007, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, DE
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 21, 2006

I recently stayed at the TownePlace Dulles while attending a conference in Reston. I chose this hotel for the low rate and the ability to earn Marriott points. The hotel is wonderful. It is relatively new and in great shape. I stayed in a studio suite. The bed was wonderful with the new Marriott linens and pillows. Full kitchen was nice. Bathroom was spacious and clean. Hotel was quiet and parking was plentiful and well lit.

Hotel location was good. It's off of VA 28 about a mile north of Dulles Airport. It is very convenient to Reston and Herndon via Old Ox Road. No need to use the Dulles Toll Road and sit in the traffic. Overall this is a great place and I'd stay here again in a heartbeat.

  • Stayed October 2006, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Washington Dulles Airport

Address: 22744 Holiday Park Drive, Sterling, VA 20166
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Sterling
#10 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Washington Dulles Airport 2.5*
Official Description (provided by the hotel):
Welcome to the Marriott Washington Dulles TownePlace Suites, your ideal choice for Washington Dulles Airport hotels. The Marriott Dulles TownePlace Suites provides convenient lodging in Washington near the Washington Dulles International Airport. ... more   less 
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Also Known As:
Towneplace Suites Washington Dulles Airport Hotel Sterling
Towneplace Suites Sterling

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