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“Excellent Customer Service!” 4 of 5 stars
Review of TownePlace Suites Washington Dulles Airport

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TownePlace Suites Washington Dulles Airport
2.5 of 5 Hotel   |   22744 Holiday Park Drive, Sterling, VA 20166   |  
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Ranked #9 of 15 Hotels in Sterling
GreenLeadersGold level
Washington DC, District of Columbia
Top Contributor
61 reviews 61 reviews
39 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Excellent Customer Service!”
4 of 5 stars Reviewed November 14, 2013

I stayed at this hotel 10 months ago. Really, great people. I must thank them all. Ms. Jackie, Mrs. Bushra, Mrs. Brenda & Ms. Katie. They go out & beyong their way to help or to support a guest's need & request. The location is not fantastic but, the daily & free shuttle, makes it up to the location. I hope to see better TV channels though since the hotel is excellent by all means. I will come back & will recommend this place to everybody. Thanlk you all.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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64 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Fairfax, Virginia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 15, 2013

We stayed at this excellent hotel for 7 nights. It truly was home away from home (especially once I was able to compare it with other extended stay hotels in the same trip). Our room was on the ground floor, spacious enough, comfortable bed, very well-equipped kitchen, decent continental breakfast and laundry facilities. The front-desk staff was always pleasant and helpful. The freshly-baked cookies every afternoon were delicious!
I especially loved that the kitchen had everything needed to make proper meals given than we were staying long enough that eating every single meal out becomes quite expensive (and not healthy!).
Although we did not use the outdoor common area with fireplace and grill, it looked like a nice place to relax in the evening. There is also a shuttle that takes you to shopping/dining every evening.
The only downsides were - sofa bed was terrible (but then all sofa beds pretty much are terrible) and location is not within walking distance of anything.
I would definitely stay here again if I am back in the area and need an extended stay hotel.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, Missouri
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 2, 2013 via mobile

The Towneplace Suites in Sterling has been my choice of hotel in the area for three trips during this year. The most recent was in August 2013. The staff is always welcoming and the atmosphere is good. I have only stayed in the main building and the appliances are modern, and the furnishings good. The work area is spacious and the Internet was reliable, if a bit slow. All told, it's a good property. My one critique, and I think this is of Towneplace in general, is that there is NO variety between days offered for breakfast. If you happen to be staying for a full week, you will get tired of seeing the exact same things every morning; a bit of variety and options would really spice up the stay. Otherwise, it's a nice hotel, quiet surroundings and good staff.

Stayed August 2013, traveled on business
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Miami, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 18, 2013

this hotel was great nice overall great customer service and very clean would definitely recommend and will stay here again an again thanks for all especially the property managers super nice i am also a fan of towneplace. ps and i stay in lots of hotels .

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lakewood, California
Top Contributor
86 reviews 86 reviews
49 hotel reviews
Reviews in 43 cities Reviews in 43 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed August 5, 2013

This is my 2nd experience staying at a TownePlace property and I am turning into a fan due to the consistent service, friendliness and fast service. The welcoming attitude of the staff made me feel like I am visitng a friend's house.I stayed for one night while in transit for an early flight. I chose this property due to the proximity to the airport. Airport shuttle is available but did not use it since we have a rental car.
The hotel is next to the Hampton Suites. There is a gas station/food mart a block away and a Safeway Store, McDonalds and other restaurants less than a mile from the hotel. The best part of my experience is the caring, warm and friendliness of the front desk associate Brenda. She set the tone of our visit. Check-in was a breeze and she informed me of free breakfast offer. I informed her that I am checking out really early and will not be able to have breakfast. She offered if she can make fresh coffee at least or schedule the airport shuttle. She is one sweet lady! During check out, she remembered my name and genuinely wished me a safe trip.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, Ohio
Top Contributor
130 reviews 130 reviews
79 hotel reviews
Reviews in 74 cities Reviews in 74 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 4, 2013

The sleeping room was as I always have come to expect with Marriott, ready, clean and operational. Regardless of the specific brand, this is why I make Marriott my default lodging choice. The issue with the door lock on the exercise room appeared to be of a level that the weekend staff was not qualified to deal with and that's fine. It's electronic, therefore more likely to break than something with a key like the old days. And so it goes. Otherwise a fine stay.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownePlaceDulles, General Manager at TownePlace Suites Washington Dulles Airport, responded to this review, September 16, 2013
I am sorry to hear of the difficulties you had with the exercise door; the weekend Engineer inspected the door lock and tuned it up to make sure no one else will experience a problem. We are happy the sleeping room and the hotel was up to the standards you expect from Marriott and we hope we have the pleasure of serving you again.

Safe travels!

Dave Moran
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2013

This hotel is a excellent safe place where you can go and get lost for days, the room was fully stocked with everything you need if you didn't want to leave your room, (stove, microwave, refrigerator, dishes, silverware, coffee and coffee maker, etc.,. The room was clean. The TV can be moved so you watch it from any angle in the room. The bed was so comfortable. The staff was nice and (Laura) even offer to cook me and my husband cookies after finding out we was there to celebrate our 19th wedding anniversary. Also, the breakfast was cook and have brand items. The lobby has a small area where you can purchase (snacks and other items). Would definitely stay here again!

Room Tip: can't go wrong with any room you choose
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Washington Dulles Airport

Address: 22744 Holiday Park Drive, Sterling, VA 20166
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Sterling
#11 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Washington Dulles Airport 2.5*
Number of rooms: 252
Official Description (provided by the hotel):
Welcome to the Marriott Washington Dulles TownePlace Suites, your ideal choice for Washington Dulles Airport hotels. The Marriott Dulles TownePlace Suites provides convenient lodging in Washington near the Washington Dulles International Airport. ... more   less 
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Also Known As:
Towneplace Suites Washington Dulles Airport Hotel Sterling
Towneplace Suites Sterling

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