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“Great Staff!” 4 of 5 stars
Review of TownePlace Suites Washington Dulles Airport

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TownePlace Suites Washington Dulles Airport
2.5 of 5 Hotel   |   22744 Holiday Park Drive, Sterling, VA 20166   |  
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Earn Up To 25,000 Points
Ranked #9 of 15 Hotels in Sterling
GreenLeadersGold level
Carlisle, Pennsylvania
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
17 helpful votes 17 helpful votes
“Great Staff!”
4 of 5 stars Reviewed March 14, 2013

My wife and I stayed here the night before a very early flight. The check-in went quickly and they asked if we needed a wake up call, shuttle, local restaurant and really did everything to make us feel valued. The rooms are average but very clean. They even opened the breakfast room (continental breakfast) early so we could get something before our flight.We parked at the property as it is less expensive than Dulles. Although we arrived after shuttle hours, they arranged to get us on a shuttle of another hotel which took us right to our car.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
    35
    15
    6
    4
    4
See reviews for
11
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26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Broomfield, Colorado
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 45 cities Reviews in 45 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 7, 2013 via mobile

I got stuck at Dulles when flights were canceled due to a large storm. I found this hotel with trip advisor. I picked it because the rate was good and the hotel and a shuttle to and from the airport plus provided room service. When I called not knowing what day I would be able to leave the ops manager who answered and the clerk who booked me in were very helpful and welcoming. The room was clean and comfortable. Having breakfast and the pantry food was a lifesaver. If I need to stay near the airport again I will book this hotel again!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa
Top Contributor
105 reviews 105 reviews
82 hotel reviews
Reviews in 77 cities Reviews in 77 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed January 9, 2013

I spent one night here while up in Virginia for business. It is designed for a longer term stay, but it works good for a one night stay. There is no hot breakfast in the morning, but you can go down and pick up a bunch of things to take on the road with you which is very convenient for me. The room was nice and clean, with the bed in a different different room. There is a good amount of channels available on the tv as well, most in HD as well. Overall a nice place to stay, especially only using 7500 points it was well worth it.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldinga, South Australia, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 8, 2012

Other than the noisy fridge and one instance of the toilet blocking, this was a nice spot. Clean, large and self contained suites and a free shuttle service and breakfast. Awesome place to stay on a budget if you're visiting dc, I would stay again!

Stayed November 2012, traveled as a couple
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Guaynabo, Puerto Rico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 29, 2012

I stayed here with my parents. The room was very clean and spacious. We had to be at the airport at 6am. The breakfast opened early and had a nice selection. The airport shuttle didn't arrive on time but the front desk guy drove us to the airport so we could be there on time. The service was excellent. Brenda was really kind and made us feel welcome. The coffee was fresh and the room kitchen was well-equipped. I definitely recommend it!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, VA
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 10, 2012

Stayed hear because DH was flying in and I was meeting him here later in the evening. Didn't really use any amenities because it was a short stay. Staff was helpful with last minute forgotten items :)

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed July 22, 2012

This place is a Marriott but it should not be, rooms smell, pillows smell, noisy fridge in room, toilets don't work, breakfast is a fast food disaster. Avoid it if you can, their have to be better places in the area.

Room Tip: Don't stay here
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, General Manager at TownePlace Suites Washington Dulles Airport, responded to this review, August 9, 2012
Hello richannc,

Thank you very much for taking the time to write a review of our hotel. We take all of our guests’ feedback very seriously so that we can always strive to improve their experience staying with us.

We apologize for the experience that you had during your stay and would like to assure you that this is not a typical experience that we hear from our guests and is certainly unacceptable to us. We have taken steps to immediately address the issues with your room and also prevent them from happening elsewhere in the hotel. We are reviewing procedures with our housekeeping team and also investigating ways to improve our breakfast selection.

We hope that you will give us a second chance to prove how seriously we take our guests comfort and the service we provide.

Sincerely,
Dave Moran
General Manager TownePlace Suites Dulles Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Washington Dulles Airport

Address: 22744 Holiday Park Drive, Sterling, VA 20166
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Sterling
#11 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Washington Dulles Airport 2.5*
Number of rooms: 252
Official Description (provided by the hotel):
Welcome to the Marriott Washington Dulles TownePlace Suites, your ideal choice for Washington Dulles Airport hotels. The Marriott Dulles TownePlace Suites provides convenient lodging in Washington near the Washington Dulles International Airport. ... more   less 
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Also Known As:
Towneplace Suites Washington Dulles Airport Hotel Sterling
Towneplace Suites Sterling

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