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“Couldn't be more hospitable” 5 of 5 stars
Review of TownePlace Suites Washington Dulles Airport

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TownePlace Suites Washington Dulles Airport
2.5 of 5 Hotel   |   22744 Holiday Park Drive, Sterling, VA 20166   |  
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Ranked #9 of 15 Hotels in Sterling
GreenLeadersGold level
Leesburg, VA
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
“Couldn't be more hospitable”
5 of 5 stars Reviewed July 27, 2011

The staff is incredibly friendly, the service is great and the details are well attended. No, it's not the Ritz Carlton, but it's clean, well maintained and small requests are handled like command performances.
Great for extended stay business or a family basecamp. Local conveniences are a bit of a hike, but only if you're limited to walking. Shuttle service is good, also if you want to make a run to nearby mall.

  • Stayed June 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at TownePlace Suites Washington Dulles Airport, responded to this review, August 4, 2011
Dear harleysparents,

Thank you very much for taking the time to provide us with some feedback about your stay.

We are very happy that you enjoyed you stay with us and that we were able to take care of your needs. It is also good to hear that you were able to take advantage of the shuttle service we offer as well as the other amenities.

We hope to see you again soon when your travels bring you to the Dulles area again.

Sincerely,
The TownePlace Suites Dulles Airport Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Miami, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 21, 2011

a very up to date hotel ,professional employes an good atmosphere, actually like spending time there . ask for Dave an Brusha great managers PS. i actually stay there very regularly at least once a week.

Room Tip: have had several rooms all great no problems
See more room tips
  • Stayed April 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at TownePlace Suites Washington Dulles Airport, responded to this review, June 23, 2011
Hello igr2271,

Thank you very much for taking the time to write a review of your experiences staying with us!

We are very happy to hear that you have been so consistently happy and comfortable during your stays. We believe that in the end it is the people on our team that really make the difference in making our guests feel welcome and I will make sure to pass your compliments along.

We are looking forward to having the opportunity to serve you into the future.

Sincerely,
The TownePlace Suites Dulles Airport Team
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Sterling, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 25, 2011

Company wanted to save money. You get what you pay for here. The rooms are average for an extended stay. House keeping is TERRIBLE. I dropped a piece of popcorn on the floor on May 1st and as of May 24th the same piece of popcorn lays where it fell. No floors were swept or counters, tables or sinks cleaned unless I did it myself. I had to ask for my sheets to be changed by someone that had quite a hard time understanding what I was asking.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at TownePlace Suites Washington Dulles Airport, responded to this review, May 30, 2011
Hello majkhnsz,

Thank you for taking the time to write a review of your experience staying with us. We take all of our guests' feedback very seriously so that we can improve on the experience we provide our guests.

We are terribly sorry for any inconvenience you experienced because of the housekeeping. As an extended stay property we do not do full housekeeping every day but instead refresh our guests' rooms daily. Every few days our housekeepers do a full housekeeping service. We are most certainly not trying to save money by cutting our housekeeping. We want to respect our guests' space as most stay with us for a month or more.

Regardless it seems that the issues you encountered were more than just this. We have already started to address the situation so that it doesn't happen again. We would also like to welcome all of our guests to call the front desk directly to alter their room's housekeeping service to their preferences.

We hope that you will give us a second chance to prove to you our commitment to excellent guest service and that we can do it right.

Sincerely,
The TownePlace Suites Dulles Airport Team
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1 review
2 of 5 stars Reviewed April 20, 2011 via mobile

Not very impressed with this Towne Place Suites! When arriving the lobby looks fresh and new, but the moment you walk down the corridors of the hallway to your room, it is very dark and musty and old. Floors are squeaky. Bathrooms look like they have been recently remodled but the kitchens are old as well as the living area. Fitness center is very old and no circulation and the eqipment hardly works. Not sure it was worth the value of what i paid. Hotel staff was very friendly and accommodating, but I would never stay at this property again!

  • Stayed April 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at TownePlace Suites Washington Dulles Airport, responded to this review, April 27, 2011
Dear Dmr3948,

Thank you very much for taking the time to write a review of your stay. We take all of our Guests' feedback seriously so that we can improve our guests' experience.

The hotel is a well seasoned property. We are planning a renovation for the hotel in the near future that will address and update all of the issues you pointed out in your review. We do our best to take care of our guests needs and we are happy to hear that you felt welcomed and taken care of by our team.

We hope that you will give us a second chance the next time you are in the area!

Sincerely,
The TownePlace Suites Dulles Airport
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Arlington, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 10, 2011

Good place to stay and much better than the Sterling Dulles location. Housekeeping visited daily. Breakfast was better. Management really great. Thank you.

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at TownePlace Suites Washington Dulles Airport, responded to this review, April 12, 2011
Dear dcgeorgetown,

Thank you very much for taking the time to write a review of your experience staying with us. We are very happy to hear that you enjoyed your stay with us and that we were able to make you feel at home.

We do our best to make you feel a part of our family because we know that traveling can be so stressful and our General Manager Dave Moran was just recognized by Marriott as the General Manager of the year for the entire TownePlace Suites brand.

We hope to see you again soon the next time you are in the area!

Sincerely,
The TownePlace Suites Dulles Airport Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2011

My family and I had a great stay here. We had spent previous nights at another TownePlace Suites location (Dulles North) and were mainly unsatisfied with the seemingly outdated key card system, having to continuously go to the office to reactivate our key cards. That and other factors made us decide to switch to this one. I liked that the hotel was closer to the airport and therefore offered a free shuttle service. Being a suite, there is a kitchen inside the room and a couch with a pull-out bed. This is perfect for a long trip where you'd like to eat home-cooked food instead of eating out every meal. The room was also pretty clean and would've been quite enjoyable for a few nights had we stayed longer. Overall, when comparing to the other location, this one is newer and better in almost every aspect, although, I do have to say both locations had friendly front desk personnel which is a major plus. I'd definitely stay at this TownePlace Suites location given the choice again.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at TownePlace Suites Washington Dulles Airport, responded to this review, March 18, 2011
Hello pinxstripes,

Thank you very much for taking the time to write a review of your experience staying at our hotel. We take all of our guests' feedback very seriously so that we can always strive to improve.

We are very happy to hear that you enjoyed your time with us. We are glad to have been able to provide you with a little more during your stay by offering our complementary shuttle service to the airport.

We are looking forward to the next time you are in the area and we have another chance to serve you. Hopefully for the entirety of your trip!

Sincerely,
The TownePlace Dulles Airport Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 7, 2010

I travel for business, Marriott is my favorite chain.

Stayed at Townplace suite for a few nights, my first experience with the brand - will never do it again. The hotel is not terrible but is the worst Marriott property I have seen

1. Interior - Smells, looks run down
2. Rooms - Decent size, cheap furnishings.
3. Exercise Room - Tiny, with 1 elliptical, 1 bike and 1 teadmill, the teadmill did not work, the elliptical was very hard to use. The bike was OK, the weights were rusted
4. Breakfast - cereal, milk and juice
5. Value - The price was 10% lower than a nearby Courtyard.

Summary - I will not stay here again, it is not terrible, but the worst property I have seen.

  • Stayed October 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at TownePlace Suites Washington Dulles Airport, responded to this review, October 12, 2010
Dear Iliketravel101010,

Thank you very much for taking the time to write a review of our hotel. We take all of the guest feedback we receive very seriously so that we can always strive to improve our guests’ experience staying with us.

Having said that, we are glad to hear that you found the service that you received from our team was excellent. We are sorry to hear that you don’t like the furnishings in the room. We installed new 32” HD TV’s a year ago and all of the other furnishings are Marriott brand standards. We would like to thank you for bringing the problems with our exercise room to our attention. We are addressing the treadmill and free weight issue right away.

We are glad to hear that you got a chance to try out our breakfast. We would like to point out that, although it wasn’t as robust as you would have liked, a complimentary breakfast is not a brand standard and is something you won’t find at other TownePlace Suites.

We are thankful that you pointed out the issues you had with our hotel so that we can address them right away. We also encourage our guests to let us know of problems they have during their stay so that we can address anything right away and make your stay more enjoyable.

We hope that you will give us a second chance so that we can show you how dedicated we are to providing excellent service to all of our guests!

Sincerely,
The TownePlace Suites Dulles Airport Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Washington Dulles Airport

Address: 22744 Holiday Park Drive, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Sterling
#10 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Washington Dulles Airport 2.5*
Official Description (provided by the hotel):
Welcome to the Marriott Washington Dulles TownePlace Suites, your ideal choice for Washington Dulles Airport hotels. The Marriott Dulles TownePlace Suites provides convenient lodging in Washington near the Washington Dulles International Airport. ... more   less 
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Also Known As:
Towneplace Suites Washington Dulles Airport Hotel Sterling
Towneplace Suites Sterling

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