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“Great for Suites” 5 of 5 stars
Review of TownePlace Suites Washington Dulles Airport

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TownePlace Suites Washington Dulles Airport
2.5 of 5 Hotel   |   22744 Holiday Park Drive, Sterling, VA 20166   |  
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Ranked #10 of 15 Hotels in Sterling
GreenLeadersGold level
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great for Suites”
5 of 5 stars Reviewed March 17, 2011

My family and I had a great stay here. We had spent previous nights at another TownePlace Suites location (Dulles North) and were mainly unsatisfied with the seemingly outdated key card system, having to continuously go to the office to reactivate our key cards. That and other factors made us decide to switch to this one. I liked that the hotel was closer to the airport and therefore offered a free shuttle service. Being a suite, there is a kitchen inside the room and a couch with a pull-out bed. This is perfect for a long trip where you'd like to eat home-cooked food instead of eating out every meal. The room was also pretty clean and would've been quite enjoyable for a few nights had we stayed longer. Overall, when comparing to the other location, this one is newer and better in almost every aspect, although, I do have to say both locations had friendly front desk personnel which is a major plus. I'd definitely stay at this TownePlace Suites location given the choice again.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at TownePlace Suites Washington Dulles Airport, responded to this review, March 18, 2011
Hello pinxstripes,

Thank you very much for taking the time to write a review of your experience staying at our hotel. We take all of our guests' feedback very seriously so that we can always strive to improve.

We are very happy to hear that you enjoyed your time with us. We are glad to have been able to provide you with a little more during your stay by offering our complementary shuttle service to the airport.

We are looking forward to the next time you are in the area and we have another chance to serve you. Hopefully for the entirety of your trip!

Sincerely,
The TownePlace Dulles Airport Team
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69 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 7, 2010

I travel for business, Marriott is my favorite chain.

Stayed at Townplace suite for a few nights, my first experience with the brand - will never do it again. The hotel is not terrible but is the worst Marriott property I have seen

1. Interior - Smells, looks run down
2. Rooms - Decent size, cheap furnishings.
3. Exercise Room - Tiny, with 1 elliptical, 1 bike and 1 teadmill, the teadmill did not work, the elliptical was very hard to use. The bike was OK, the weights were rusted
4. Breakfast - cereal, milk and juice
5. Value - The price was 10% lower than a nearby Courtyard.

Summary - I will not stay here again, it is not terrible, but the worst property I have seen.

  • Stayed October 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankOhara, Owner and Management Representative at TownePlace Suites Washington Dulles Airport, responded to this review, October 12, 2010
Dear Iliketravel101010,

Thank you very much for taking the time to write a review of our hotel. We take all of the guest feedback we receive very seriously so that we can always strive to improve our guests’ experience staying with us.

Having said that, we are glad to hear that you found the service that you received from our team was excellent. We are sorry to hear that you don’t like the furnishings in the room. We installed new 32” HD TV’s a year ago and all of the other furnishings are Marriott brand standards. We would like to thank you for bringing the problems with our exercise room to our attention. We are addressing the treadmill and free weight issue right away.

We are glad to hear that you got a chance to try out our breakfast. We would like to point out that, although it wasn’t as robust as you would have liked, a complimentary breakfast is not a brand standard and is something you won’t find at other TownePlace Suites.

We are thankful that you pointed out the issues you had with our hotel so that we can address them right away. We also encourage our guests to let us know of problems they have during their stay so that we can address anything right away and make your stay more enjoyable.

We hope that you will give us a second chance so that we can show you how dedicated we are to providing excellent service to all of our guests!

Sincerely,
The TownePlace Suites Dulles Airport Team
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hkmny
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 19, 2010

Somewhat near Washington Dulles, about $20-$25 by taxi. It's more like an apartment/temporary housing than a hotel. Front desk staff is very friendly and helpful. Rooms are large with kitchen, new tv, etc. Would probably try to stay a bit closer to the airport, or at a hotel with free airport shuttle next time. They sell soft drinks/water and some small food/snacks in the lobby.

  • Stayed May 2010, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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FrankOhara, Owner and Management at TownePlace Suites Washington Dulles Airport, responded to this review, June 22, 2010
Dear hkmny,

Thank you very much for taking the time to write a review of our hotel! We greatly appreciate guest feedback and take it as a serious opportunity to improve our guest's experience.

We are very happy to hear that you enjoyed your stay with us. It is good to hear that the entire staff was friendly and that you liked the room's amenities like the new HD TV's and the full kitchens. You were absolutely right though our hotel is definitely an extended stay focused property.

I would like to clarify a couple of things though. We do offer a free airport shuttle to and from Dulles as well as to local businesses and restaurants in a 3 mile area around the hotel! It is by request so all you need to do is go to the front desk and we will gladly schedule your trip! Also our hotel is only 2 miles from Dulles so I don't know how many other hotels you can find closer to the airport.

We hope that we will have the pleasure of serving you again while you are in the area!

Sincerely,
The TownePlace Suites Dulles Airport Team
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Madison Heights, Virginia
Top Contributor
120 reviews 120 reviews
66 hotel reviews
Reviews in 67 cities Reviews in 67 cities
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed February 7, 2010

Thanks to the epic Washington snowstorm and cancellation of our flight, a planned one-night stay here has turned into at least four. We are very fortunate to have a warm, pleasant suite with super-fast internet, flat-screen TV, and complete kitchen. Everything is either new or in excellent condition and squeaky clean. The carpets look clean, even in the elevator in the middle of a snowstorm, and everything has a clean, fresh smell. Our suite is the studio type, which is perfect for us. It really makes me wonder why I need such a large home. Excellent coffee is always available in the lobby, as is friendly conversation and area information. Breakfast includes cereal, bagels, yogurt, fruit, muffins, and juice. This is fine for us, but don't expect eggs and bacon. About 30" of snow fell while we were here, and the staff was out constantly shoveling and snow-blowing the parking lot and walkways. When the snow stopped, they helped us dig our truck out, and their parking lot is far clearer than the area public roadways. We frequently fly out of Washington Dulles, and I'm thrilled to have found this hotel. It will be our first choice from now on.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FrankOhara, Owner and Management at TownePlace Suites Washington Dulles Airport, responded to this review, February 8, 2010
Dear leesvillelake,

We appreciate you taking the time to review our hotel. We take our guest's feedback very seriously so that we can provide the best service possible. Having said that we a very happy to hear that you had such a positive experience staying at our hotel.

We believe that cleanliness is all of our team member's responsibility and we follow through on that even in the most challenging circumstance.

We look forward to having the opportunity to serve you during all of your future trips to Northern Virginia.

Sincerely,
The TownePlace Suites Dulles Airport Team
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Cleveland, OH
1 review
2 of 5 stars Reviewed July 29, 2009

We are having a house built and will need to stay in a hotel for about a month while it's being finished. So we booked a night at this hotel to try it out. The room was very spacious- not much different than a 2 BR apartment plus it was fully furnished, including kitchen supplies. Laundry room was right next door and there was a grill outside. We thought that a major perk to this hotel was the free breakfast but it was actually nothing special. Small room with just 3 tables (2 of which were very tall and not suitable for my 3 little kids). But it did provide muffins, fruit, cereal, coffee and juice which was not too bad. Overall, our stay was uneventfully nice. BUT...

My children left 2 very nice toys behind in one of the dresser drawers (2 Leapster Learning Systems complete with extra games and carrying cases). We realized we forgot them just 3 hours after we checked out but we were already 2 hours away on our way back to Ohio. I considered turning around for them but I called and spoke to whoever answered the phone and she was very friendly and helpful and assured me that they would retrieve the toys and they would either mail them to us or hold them for us for a couple weeks until we returned to VA. Whew! What a relief! She said she'd call me back in the morning when housekeeping came back and could check the room for us. Well, long story short, an entire week went by and no one called us. We had called a few times during the week to follow up and all they would say is they were checking on the toys and would get back us. Finally, after over a week of being ignored, we called corporate to complain and miraculously a couple hours later the hotel finally called us only to say "Sorry, we couldn't find your toys."

Obviously, it is our own fault for leaving behind expensive toys but we called just 3 hours after we checked out! Who would have thought that our toys would be stolen in such a short amount of time??? Either housekeeping found them and cashed in or managment never checked the room before reserving it for another family. Either way, someone is not to be trusted there and we will give our month's reservation dollars to a different hotel.

  • Stayed June 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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kberkhimer, Owner & Management at TownePlace Suites Washington Dulles Airport, responded to this review, November 9, 2009
Dear Tonya19,
Thank you for giving us your feedback from your recent stay at the TownePlace Suites by Marriott Dulles Airport!

We take issues like this very seriously and are looking into this matter.

Thank you for bringing it to our attention.

Warm Regards,
The TownePlace Suites Dulles Airport Team
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Maryland
1 review
5 of 5 stars Reviewed December 12, 2008

Great rates and service. They have multiple bedroom units which helps with kids. They let me park my car there for free for two weeks when I flew out of Dulles.

  • Liked — Two bedrooms
  • Disliked — Breakfast could be better
  • Stayed October 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kberkhimer, Owner & Management at TownePlace Suites Washington Dulles Airport, responded to this review, June 18, 2009
Dear Progolferkl,
Thank you for writing a review for the TownePlace Suites Dulles Airport! We appreciate the time it took to give your feedback!

We are thrilled you enjoyed your stay with us! We hope you will stay with us again!

Warm Regards,
The TownePlace Suites Dulles Airport Team
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Lowell, Massachusetts
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 3, 2008

We stayed at the Marriott Towne Place Suites Dulles Airport in Sterling, VA for two consecutive Sunday night through Friday Morning stays (a total of 10 nights) for a recent business trip that I had.

My family (wife + 3 kids) went with me so I reserved online a two bedroom suite which included a full kitchenette and a living/dining room area. This worked perfectly as I could check email, make coffee, etc. in the morning without disturbing anyone.

Review Highlights:
* The suite was very clean, modern, well maintained, and made you fell like you were at home.
* The beds were just OK. An upgrade to a more comfortable queen bed would have made our stay somewhat better.
* The staff was very friendly and accomodated us on all our needs even after our stay was over (we left something behind in the hotel).
* The kitchen was EXCELLENT. Had all the untelsils, pans, pots, etc. so we could make affordable delicous meals. Even had an dishwasher so we didn't have to do nightly dishes. The microwave came in handy to reheat dinners and make popcorn for a movie.
* The living room couch was very comfortable and turned into a sofa bed.. The TVs (our suite had 3 of them) were OK. Standard 19" tube tvs. My son was disappointed that he couldn't hook up his playstation to the TV (no connections)
* The exercise room had state of the art equipment but the room was a bit too small.
* The pool was very clean, warm temperature but a bit small however it was not crowded at all during our stay. Many times we were the only one there. The pool is staffed by a lifeguard which severely limits the hours (1pm to 8pm) which didn't work out well when you get home from business at 6 or 7pm, have to make dinner and the kids want to go in the pool (especially when sunset is at 830PM). Also the lifeguards seemed bored and tend to correct the kids at the simpliest things.
* The kids absolutely LOVED the free afternoon cookies
* My wife loved the free USA Today Newspaper
* I loved the free Wireless Connection
* Pets allowed but fee is rather steep ($100)
* There is coffee but no breakfast or resturant at this hotel. This is fine with me though as it keeps the price down! Example: Marriotts Residence Inn is about $50 more for a smaller room!
* Laundry facilities are great! $1.50 for wash and $1.50 for 45 minutes for dryer or $2.00 for 75 minutes (which I highly recommend for 1 load)
* There is even a Internet Station with printer. I was able to print discount tickets to Busch Gardens! (NOTE: Not near this hotel).
* This hotel is about 5-10 miles from Dulles Airport (and has a shuttle bus that visits every so often). It was neat seeing the planes come in. It was NOT loud at all within our room. We didn't even notice them.
* Washington DC is about a 30 to 45 minute drive. If you are planning to strictly visit this area, I would not suggest staying here.

Overall, Marriott's Towne Place Suite is great for families on a budget but want that home away from home feel. We loved the one at Dulles Airport location as well as the one in Tampa.

  • Liked — Very clean and modern facilitie and suites
  • Disliked — Restricted pool hours
  • Stayed July 2008, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about TownePlace Suites Washington Dulles Airport

Address: 22744 Holiday Park Drive, Sterling, VA 20166
Location: United States > Virginia > Loudoun County > Sterling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Sterling
#8 Romantic Hotel in Sterling
#9 Business Hotel in Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Washington Dulles Airport 2.5*
Number of rooms: 252
Official Description (provided by the hotel):
Welcome to the TownePlace Suites by Marriott Dulles Airport! Located within 4 miles of the Washington Dulles International Airport, the TownePlace Suites Dulles Airport offers a convenient commute for out of town guests. Our all-suite extended stay hotel offers all of the amenities to make you feel at home including, spacious living areas, flexible floor plans, free parking, complimentary Wifi, full kitchens with utensils and dishware, Free hot breakfast, and much more. TownePlace Suites Dulles Airport also offers complimentary shuttle service to the Dulles International Airport and to other local attractions. Ask front desk for shuttle details. Whether you are staying for business or pleasure our Dulles Airport hotel will be sure to meet your travel needs. ... more   less 
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Also Known As:
Towneplace Suites Washington Dulles Airport Hotel Sterling
Towneplace Suites Sterling

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