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“Great location - close to Shenandoah National Park” 4 of 5 stars
Review of Holiday Inn Express Winchester South

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Holiday Inn Express Winchester South
2.5 of 5 Motel   |   165 Town Run Ln, Stephens City, VA 22655   |  
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Ranked #1 of 2 hotels in Stephens City
Leawood, Kansas
Top Contributor
77 reviews 77 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
88 helpful votes 88 helpful votes
“Great location - close to Shenandoah National Park”
4 of 5 stars Reviewed June 27, 2013

We're pretty inexperienced at travel east of the Mississippi, but on our quest to visit National Parks across the country we found ourselves in Virginia.

We picked this Holiday Inn Express property because of the proximity to the park and its pretty high rankings on TripAdvisor. We were not disappointed.

The property is located just off an intersection with the highway less than 30 minutes to the north visitor center of the park. The hotel is relatively new, very clean, and had the quietest air conditioning system I've ever heard. I wish I would have checked to see who manufactured it - they deserve a commendation.

The hotel sits back from the highway quite a ways, so the room was quiet. It was also comfortable, with a great bed and the typical Holiday Inn shower head and curved shower curtain that make the shower so comfortable.

The route via GPS to the park includes a nice jaunt on a country road that is very scenic, making for a nice excursion.

I'd recommend this hotel for travelers in the area.

Room Tip: I don't think there will be a bad room. The neighborhood is rural.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 people have reviewed this hotel

Traveler rating
    64
    36
    14
    2
    6
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35
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
greenville, sc
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 13, 2013

We were tired, it was pouring rain, trucks hindering your view, stress....sound familiar? We stopped here and used a travel coupon for a bargain stay. Chris at the front desk was very courteous regarding coupon and didn't treat us like second class citizens, if you know what I mean. Room was nice, we got 316, which was smoking floor but just 1 floor up from front desk. Beautiful view. Beds were comfy, internet worked fine. Loved the pancakes in the morning instead of those waffles you see everywhere. Really nice stuff on buffet breakfast. Went to Butcher Block buffet, just walked over there, for dinner. Not a lot of selection like some of them, but the quality was better for the most part. They had great BBQ ribs, real mashed potatoes, other items pretty standard, but price at @ $9 each (sr rate) was good for what we had. Good place to stay overnight or even much longer.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle Of man
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 6, 2013

Stayed one night , Hotel very clean and staff very pleasant and helpful. Hotel is easy to find and very covenient to Interstate, Only drawback for me were the early departure truckers who seemed to leave the engines running on tick over just below our window for what seemed like ages. we were on 2nd floor, this may have been a one off annoyance. Several eateries close to but check out the 'Butchers Block' Great buffet , hot tasty and plenty of choice at low price

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pa
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 30, 2013

We stayed at this hotel previously and loved it but our recent visit changed our opinion. First the internet in our room went down. We called the desk. They told us it is a bandwidth problem and we should call their internet provider. Isn't that their job? We called and he was unable to help us. As a result we had no internet access.
We had a non-smoking room. During the night a strong smell of fresh cigarette smoke came into our room on a regular basis. Not sure if it came from the hall or the adjoining room. It was so strong that it woke us up. Shouldn't a non-smoking room be smoke free?
We will not stay here again. Poor customer service and cigarette smoke have changed our minds regarding this hotel.
Gave it a 3 because it was clean and had a very good breakfast.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert N, General Manager at Holiday Inn Express Winchester South, responded to this review, May 2, 2013
Dear Lakelorain,
Thank you for taking the time to post your comments about your stay. I am disappointed that this stay was not up to your previous stays.
On the issue with the internet, we pay a wireless internet support company to keep all of our guests connected and happy. They have requested that the front desk agent have the guest call them directly so they can speak to the person sitting in front of the laptop not some one who is relaying messages back and forth. I am sorry you had the issue and I will contact our internet support company as to why they could not get you connected and how can we prevent it from happening again.
We do our best to keep all the nonsmoking rooms smoke free. Sometimes a guest will smoke in a non smoking room and we are unaware of this until the guest checks out. It is our policy that if evidence of smoking is found then a cleaning charge in the amount of $200.00 is charged to the guest’s credit card for us to sanitize and ionize the room to remove the smoke particles.
Again we are sorry for the inconvenience this has caused and we do ask to give us another chance when back this way again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moore, South Carolina
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 27, 2013

I have stayed at this Holiday Inn Express roughly 6 or 7 times in the past few months, usually 3 to 4 nights at a stay. HI Express really has hit a home run with this facility. My job takes me away from home quite a bit and this hotel is amazing when it comes to treating you like family. Evin though it is weeks between stays, I am always greeted by name and no delay in checking in. Very Professional and impressive!

The front desk staff is always willing to go out of their way to make you feel comfortable. It is the little things that matter, as an example, Kandice took time to help find and recommend an interesting place for dinner that wasn't a typical franchise restaurant. Another example, Robert, the manager even went out and purchased a different coffee sweetener when I suggested it.

I look forward to staying at this hotel when I am in the area and wouldn't even consider staying somewhere else. Great value, Very Clean and Spacious Rooms. Free breakfast, You can't beat it.

Room Tip: There is a section of rooms that are available for Smokers. That is a very nice quality, not too ma...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 26, 2013

This Holiday Inn appears to be brand new, or at least very well maintained. I have no complaints at all. It was clean, the guy who checked us in was very polite and friendly and I would stay there again in a heart beat if I found myself in the area.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaufort, South Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2013

We stayed at the Stephens City Holiday Inn Express from 4/16-4/21/2013 and have nothing but extremely positive comments regarding all aspects of the experience. We had a hndcp. Individual, thus special accommodations were needed but they made everything from the reservations to the stay so easy. The room was larger than most rooms, extremely clean, had every hndcp. Accommodation needed and the maid service daily was outstanding. They served a morning breakfast which had a wide variety of foods to choose from and was kept very neat and fresh. The manager, Robert, made it a point to see that things went well and clients were happy and pleased with the service. The entire staff had the same attitude as the manager and seemed pleases to be there. The rooms were quiet and the atmosphere peaceful. I highly recommend staying here when in Stephens City or Winchester area. I'll stay nowhere else.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Winchester South

Address: 165 Town Run Ln, Stephens City, VA 22655
Phone Number:
Location: United States > Virginia > Stephens City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Stephens City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Winchester South 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Winchester, VA South. Located off interstate 81 in the heart of the Shenandoah Valley, the hotel is nestled next to the scenic town of Stephens City, VA. Check out our upgraded guest rooms offering new mattresses, bedding, interior design package, 32 inch flat screen tvs with HD content, upgraded wireless high speed internet, microwaves, and refrigerators. The Holiday Inn Express, Winchester, VA South satisfies the lodging needs for both the business and leisure travelers. Located minutes from Stowe Woodward, Thermo Fisher Scientific, DuPont, Carmeuse Lime and Stone, and Dominion Front Royal Power Plant, the Holiday Inn Express is the hotel for the traveling business professional in need of quick and easy access to Interstate 81 as well as US Route 11 and Route 522. Need to take a break? Settled in the heart of the Blue Ridge Mountains near the entrance of Skyline Drive, start off your morning with our complimentary Express Start hot breakfast and visit Cedar Creek battlefield and enjoy the Civil War heritage of the Shenandoah Valley. Not into history? Take a dip in our outdoor swimming pool or take advantage of one of the five golf courses only minutes from the property. With over 100 attractions near the hotel the Holiday Inn Express Winchester, VA South can become your vacation headquarters. ... more   less 
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Also Known As:
Holiday Inn Express Winchester South Hotel Stephens City
Holiday Inn Stephens City
Stephens City Holiday Inn

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