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“3rd time was a disappointment” 3 of 5 stars
Review of Holiday Inn Express Winchester South

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Holiday Inn Express Winchester South
2.5 of 5 Motel   |   165 Town Run Ln, Stephens City, VA 22655   |  
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Ranked #1 of 2 Hotels in Stephens City
pa
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
21 helpful votes 21 helpful votes
“3rd time was a disappointment”
3 of 5 stars Reviewed April 30, 2013

We stayed at this hotel previously and loved it but our recent visit changed our opinion. First the internet in our room went down. We called the desk. They told us it is a bandwidth problem and we should call their internet provider. Isn't that their job? We called and he was unable to help us. As a result we had no internet access.
We had a non-smoking room. During the night a strong smell of fresh cigarette smoke came into our room on a regular basis. Not sure if it came from the hall or the adjoining room. It was so strong that it woke us up. Shouldn't a non-smoking room be smoke free?
We will not stay here again. Poor customer service and cigarette smoke have changed our minds regarding this hotel.
Gave it a 3 because it was clean and had a very good breakfast.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert N, General Manager at Holiday Inn Express Winchester South, responded to this review, May 2, 2013
Dear Lakelorain,
Thank you for taking the time to post your comments about your stay. I am disappointed that this stay was not up to your previous stays.
On the issue with the internet, we pay a wireless internet support company to keep all of our guests connected and happy. They have requested that the front desk agent have the guest call them directly so they can speak to the person sitting in front of the laptop not some one who is relaying messages back and forth. I am sorry you had the issue and I will contact our internet support company as to why they could not get you connected and how can we prevent it from happening again.
We do our best to keep all the nonsmoking rooms smoke free. Sometimes a guest will smoke in a non smoking room and we are unaware of this until the guest checks out. It is our policy that if evidence of smoking is found then a cleaning charge in the amount of $200.00 is charged to the guest’s credit card for us to sanitize and ionize the room to remove the smoke particles.
Again we are sorry for the inconvenience this has caused and we do ask to give us another chance when back this way again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    67
    39
    15
    3
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Moore, South Carolina
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 27, 2013

I have stayed at this Holiday Inn Express roughly 6 or 7 times in the past few months, usually 3 to 4 nights at a stay. HI Express really has hit a home run with this facility. My job takes me away from home quite a bit and this hotel is amazing when it comes to treating you like family. Evin though it is weeks between stays, I am always greeted by name and no delay in checking in. Very Professional and impressive!

The front desk staff is always willing to go out of their way to make you feel comfortable. It is the little things that matter, as an example, Kandice took time to help find and recommend an interesting place for dinner that wasn't a typical franchise restaurant. Another example, Robert, the manager even went out and purchased a different coffee sweetener when I suggested it.

I look forward to staying at this hotel when I am in the area and wouldn't even consider staying somewhere else. Great value, Very Clean and Spacious Rooms. Free breakfast, You can't beat it.

Room Tip: There is a section of rooms that are available for Smokers. That is a very nice quality, not too ma...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 26, 2013

This Holiday Inn appears to be brand new, or at least very well maintained. I have no complaints at all. It was clean, the guy who checked us in was very polite and friendly and I would stay there again in a heart beat if I found myself in the area.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaufort, South Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2013

We stayed at the Stephens City Holiday Inn Express from 4/16-4/21/2013 and have nothing but extremely positive comments regarding all aspects of the experience. We had a hndcp. Individual, thus special accommodations were needed but they made everything from the reservations to the stay so easy. The room was larger than most rooms, extremely clean, had every hndcp. Accommodation needed and the maid service daily was outstanding. They served a morning breakfast which had a wide variety of foods to choose from and was kept very neat and fresh. The manager, Robert, made it a point to see that things went well and clients were happy and pleased with the service. The entire staff had the same attitude as the manager and seemed pleases to be there. The rooms were quiet and the atmosphere peaceful. I highly recommend staying here when in Stephens City or Winchester area. I'll stay nowhere else.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 30, 2013

We have stayed at this property six times over the last six months. We are routinely greeted by name when we arrive. The rooms have always been clean and fresh smelling. Plenty of hot water in the shower. The rooms have the usual TV, fridge, and coffee maker. For those on business the wireless internet seems to be a good as my home service provider. Breakfast is the usual HIE fare in a dining area overseen by a very friendly and helpful staff. My only suggestion for those that sleep late in the morning is to hang the Do Not Disturb plackard on the door handle. This property fills up routinely and the housekeeping staff hustles to get it ready for the next night. Late sleepers will have their morning interrupted by a visit from a very cheerful housekeeping staff member without the the plackard on their door.

Room Tip: not next to mechanical rooms, elevator, and stairs
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert N, General Manager at Holiday Inn Express Winchester South, responded to this review, April 25, 2013
Dear Ken S, Very nice comments thank you. I have past your comments on to the staff and we will work on not knocking on doors so early. I hope you can stay 6 more times in the next six months!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blacksburg, Virginia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 21, 2013

I stayed here for business; the property was an excellent value. The front desk staff was friendly, efficient, and courteous. They had already identified a duplicate registration for our group and resolved it prior to us even arriving at the hotel.

The room was clean and bright. There were no issues with the shower (plenty of hot water and water pressure). The free WiFi wasn't overloaded and I was able to work pretty effectively.

The breakfast was pretty typical Holiday Inn Express fare, but they did have a pancake maker in lieu of the standard waffle iron. That was a nice change. Everything was fresh and rotated out by the staff. Even the lobby coffee was good later at night. Given how over-rated the "free breakfast" has become, this hotel was actually a pretty nice surprise.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coopersburg, Pennsylvania
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 21, 2013

We travel often from Pennsylvania to South Carolina and only recently started stopping on the way down in the Winchester Virginia area to break up our trip. Most recently we stayed at this Holiday Inn Express and were very satisfied. The place was built in 1995 but if you did not know that you would think it was just constructed last year. Everything appears super new and clean and the staff was friendly.

The breakfast area of the lobby is a little small and if a large group that is staying there together all decide to come down together to eat (as happened to me), you will not find a seat. Other than that, it was convenient on/off I-81 but not close enough that you would hear the traffic. When checking about places for dinner in the area, the front desk gave me a few suggestions and the one I chose that was closest to the hotel was excellent.

Being winter, the pool area was closed but did look nice and will plan on utilizing it when we stay again during the summer months.

Base on my experience there, I would recommend anyone staying at his property looking for a convenient, clean, and restful place to spend an evening.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Winchester South

Address: 165 Town Run Ln, Stephens City, VA 22655
Phone Number:
Location: United States > Virginia > Stephens City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Stephens City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Winchester South 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Winchester, VA South. Located off interstate 81 in the heart of the Shenandoah Valley, the hotel is nestled next to the scenic town of Stephens City, VA. Check out our upgraded guest rooms offering new mattresses, bedding, interior design package, 32 inch flat screen tvs with HD content, upgraded wireless high speed internet, microwaves, and refrigerators. The Holiday Inn Express, Winchester, VA South satisfies the lodging needs for both the business and leisure travelers. Located minutes from Stowe Woodward, Thermo Fisher Scientific, DuPont, Carmeuse Lime and Stone, and Dominion Front Royal Power Plant, the Holiday Inn Express is the hotel for the traveling business professional in need of quick and easy access to Interstate 81 as well as US Route 11 and Route 522. Need to take a break? Settled in the heart of the Blue Ridge Mountains near the entrance of Skyline Drive, start off your morning with our complimentary Express Start hot breakfast and visit Cedar Creek battlefield and enjoy the Civil War heritage of the Shenandoah Valley. Not into history? Take a dip in our outdoor swimming pool or take advantage of one of the five golf courses only minutes from the property. With over 100 attractions near the hotel the Holiday Inn Express Winchester, VA South can become your vacation headquarters. ... more   less 
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Also Known As:
Holiday Inn Express Winchester South Hotel Stephens City
Holiday Inn Stephens City
Stephens City Holiday Inn

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