We had a very good experience at this hotel. I was traveling with 2 dogs and a toddler. They gave us a room in the back close to the exit door so that we could take the dogs out without walking through the hotel. There was a restaurant next door to the hotel. The room was clean and updated. There was a fridge, microwave, and coffee maker in the room. I will stay here again on my road trips.

Probably some of the rudest front desk and management I have ever encountered. No greeting, not even a thank you on departure. Clerk did not know how to print a receipt, and kept blaming "the computer," like something from the 50s. AC was not working in pool area, wi-fi was very poor, and housekeeping did not make one of the beds because my daughters pajama top was folded into the sheets. When I pointed out it was not exactly a suitcase sitting on the bed, the asst manager reluctantly sent a housekeeper. Breakfast was stale pastries and lukewarm coffee.
I'm a Diamond Elite member of their rewards program (40+ nights per year), this was one of the worst BW stays. Good point - 2 weeks later, they still haven't charged my CC (maybe the computer felt my pain) The whole experience was of guests were an inconvenience that had to be tolerated.
There are some good hotels into Staunton, check out any of them, just don't waste your money here!

My husband and I, along with our 30 lb dog, have stayed in many hotels over the past year making two cross-country roadtrips during this time. We are both very picky about hotels, especially with cleanliness and service. We were quite impressed with this one. PET OWNERS: They accept pets, and do so without charging extra. However, you do have to sign something that says unintended pets who disrupt other guests will be charged a fee (which is fine with me, I'm just glad they accept our furry family members). So, if your dog howls or barks when left alone, consider ordering take-out and maybe turning on the tv to entertain your pet while you step out for the great breakfast (they show you the menu at check-in). By the time we checked in, the only rooms available were on the side closest to the train tracks. I slept through them, my husband heard one of them, but said it passed quickly, thus it wasn't bad. The staff did warn us ahead of time of the train. The staff was the young college-type, very courteous and competent... answered questions professionally and gave good directions to nearby amenities. There are plenty of dining options on this exit as well as a Walmart (as much as I hate to promote this store, when on-the-road, it comes in handy). This is one exit north of the gateway to the Blueridge Parkway which was a lifetime experience to travel down.

This hotel stay was like the "My Cousin Vinny" movie. Do you remember the part when they book the hotel room and the train comes through at 4:00 a.m. in the morning and shakes Vinnie and his girl out of bed. Well, be prepared if you are given a room at the back of the hotel. The train tracks are so close that you could open your window and spit on them. We were lucky, the train did not come through at 4, it came through at 6:00 a.m. and shook the whole room. By the way, when you check in, they tell you that they are giving you a room by the tracks and make you sign a disclaimer saying they told you. When we asked if we could change our room as we were checking in, they said they were booked for the night. I booked this room on line through Best Western and there is nothing in there about trains. Beware if you stay there.