The staff members at this beautiful historic hotel are extremely friendly and helpful. We were welcomed by the front desk staff and all parts of our "Shakespeare Package" were explained. When we asked about parking, he smiled kindly and told us not to worry, but instead go get settled and then come back to move our car. He also asked if we needed any help with our luggage. It had a very upscale feel for a very reasonable price. Our room was nice with comfortable seating and bedding. Nothing super fancy, but accommodating nonetheless. We loved the fact that it's within walking distance of many of Staunton's premier historic, artistic, and dining establishments. The breakfast buffet left something to be desired, but overall, we had a great stay and already booked our next stay with them!