We stayed here from 7/7/02 to 7/14/02. Two couples sharing a "condo". Upon arriving, no reservation could be found (altho they had been made many weeks in advance). The staff at the desk was nearly non existant and not knowledgable. Finally after the desk clerk called the manager on the phone was the necessary document confirming the reservation was found. The rooms were smelly, dirty and in severe disrepair. Walls were peeling, door to the outside did not fit and had gaps all around it. The carpet was filthy and stunk! We demanded that the carpet be cleaned. It was a day later and it was shampooed, did relieve the smell and took some of the dirt out, but still had major stains. The bath towels and washclothes were in very limited numbers and quite worn. Kitchen towels were what I would have used as rags at home. All the outdoor pools were not available, one empty and one filled with sand. Advertised bowling alley was not working. The exterior of the buildings were in terrible shape. Cleaning of the rooms was done only once in the entire week. My best advise, stay away from there!
- Also Known As:
- Ingleside Hotel Staunton