Most Red Roof Inns are nice and clean for the price....and a bargain (free pets). We were traveling across country and this Red Roof Inn was the worst of all the hotels we stayed at and the most expensive (close to $100 per night) probably because of its close proximity to the Shenandoah National Park and the time of year (10/13). We were there late for the one night and was told there was no other rooms available when we could not open our door and did not look like it had a secured lock after we checked in for the night. After the management had trouble opening our door and then left us, we noticed the horrible dirty/smoking smell of the room and it lasted all night long. There were dead bugs and cobwebs in the corner of the room. This room was old, dingy and worn. The bed's springs made terrible squeaky noises when you sit on it and it was very uncomfortable to sleep in. This bed should have been thrown out along with the icky bedspread. Don't stay in the end unit of the second floor (Room 221?). I wanted to mention how bad the room was at checkout but there were too many people around trying to check out as well. The staff does seem nice, but this hotel was not comfy and clean compared to the other Red Roof Inns.
Look for a hotel location that has a lot of reviews which are current and dated. Otherwise, we can...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to tell us about your experience at the Staunton Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.
Report response as inappropriate
At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.