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“Not comfy and clean.” 1 of 5 stars
Review of Red Roof Inn Staunton

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Red Roof Inn Staunton
2.0 of 5 Hotel   |   42 Sangers Lane, Staunton, VA 24401   |  
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Ranked #6 of 15 Hotels in Staunton
Littleton, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not comfy and clean.”
1 of 5 stars Reviewed October 29, 2013

Most Red Roof Inns are nice and clean for the price....and a bargain (free pets). We were traveling across country and this Red Roof Inn was the worst of all the hotels we stayed at and the most expensive (close to $100 per night) probably because of its close proximity to the Shenandoah National Park and the time of year (10/13). We were there late for the one night and was told there was no other rooms available when we could not open our door and did not look like it had a secured lock after we checked in for the night. After the management had trouble opening our door and then left us, we noticed the horrible dirty/smoking smell of the room and it lasted all night long. There were dead bugs and cobwebs in the corner of the room. This room was old, dingy and worn. The bed's springs made terrible squeaky noises when you sit on it and it was very uncomfortable to sleep in. This bed should have been thrown out along with the icky bedspread. Don't stay in the end unit of the second floor (Room 221?). I wanted to mention how bad the room was at checkout but there were too many people around trying to check out as well. The staff does seem nice, but this hotel was not comfy and clean compared to the other Red Roof Inns.

Colorado couple

Room Tip: Look for a hotel location that has a lot of reviews which are current and dated. Otherwise, we can...
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redroof706, Director of Sales at Red Roof Inn Staunton, responded to this review, October 30, 2013
Thank you for taking the time to tell us about your experience at the Staunton Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Thanks,Regards,
Ramila Desai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 reviews from our community

Traveler rating
    105
    82
    34
    7
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Milford
Top Contributor
63 reviews 63 reviews
16 hotel reviews
Reviews in 39 cities Reviews in 39 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 29, 2013

Read good reviews and bad. Not the best place but not the worst I've ever stayed at. The room was somewhat clean. Not the cleanliness I expected after reading some reviews-no where near. The room smelled very perfumey-almost like making up for lack of deep cleaning by using something to mask the smells. It was quiet. Horrible cable quality. It is an older Red Roof and I do believe the owners are trying to make changes but it is a very large property. I hear they have upgraded some of the rooms but it also appears this is where people with pets are placed as they have no rugs. HMMMM. May or may not stay there again. Depends on how tired I am next trip through. There are other hotels in the area.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redroof706, Director of Sales at Red Roof Inn Staunton, responded to this review, October 30, 2013
Thank you for taking the time to tell us about your experience at the Staunton Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

I hope that you will give us the opportunity to better serve you in the near future.
Thanks,Regards,
Ramila Desai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 28, 2013

Hotel was not your typical Redroof design, guessing it was formerly something else. Overall the hotel was much cleaner and nicer than the typical Redroof and had the latest room design. Also smelled very fresh. More Redroof's should follow in this hotel's quality and cleanliness. Room was a bit pricier than typical Redroof's, but overall was worth it.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redroof706, Director of Sales at Red Roof Inn Staunton, responded to this review, October 30, 2013
Thanks for your feedback about our hotel. It is very nice to hear from guest has a good experience as it should be.I am glad that you like new room, Thanks for your kind word about front desk staff. we appreciate your kind word and time, Thanks,
Regards,
Ramila Desai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
winchester, va
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 28, 2013

I booked this hotel as it was near the venue I was shooting a wedding at...wasn't thrilled about an "outside entrance" property for security reasons. I quickly changed my mind after meeting the wonderful front desk staff. I had called ahead with a few requests, they not only met them but exceeded my expectations. The room was very updated, no carpet but laminate floors which was nice. The shower was amazing and bed comfortable. Highly recommend this hotel for the money and the service. Will stay at this hotel chain again......

Room Tip: No noise even though it was next to interstate...wonderful stay although only 1 night. Rested very w...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redroof706, Director of Sales at Red Roof Inn Staunton, responded to this review, October 29, 2013
Thank you for your positive feedback about our hotel and staff. We always strive to make our guest happy and at home but most importantly feel safe and secure of the surroundings. The staff and I are very pleased that you enjoyed your stay.

We appreciate you taking the time to share your positive experience, We hope you come stay with us again .

Thanks, Regards,
Ramila Desai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 19, 2013

Picked this property based on reviews. The price was good for a weekend night. Room was clean and we were happy there was no carpet. The room however had a slight odor, perhaps it had been a smoking room at one time. TV had few channels. Breakfast was basic. All in all we were satisfied. Check in was quick and service friendly. Close to Staunton with many restaurants.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2013

We recently traveled from NY to NC and stayed at this motel on the way down and like it so well, we stayed there again on the way back. Excellent accommodations and super friendly staff. We arrived quite late at night, but that was not problem. The area is quiet with lots of nice attractions around it.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redroof706, Director of Sales at Red Roof Inn Staunton, responded to this review, October 18, 2013
Thanks for your kind word and time. i glad that you like new room. we appreciate your kind word for staff .I look forward to seeing you again .

Thanks,
Regards,
Ramila Desai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Charlotte, Florida
Top Contributor
78 reviews 78 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 17, 2013

We found Red Roof Inn after checking Tripadvisor because the motel we had originally planned on staying at was listed in bedbugregistry.com as having a problem. After checking the site for Red Roof Inn, we found no issues. The folks who reviewed this location were spot-on. Clean, clean rooms. Near restaurants and gas stations. Quiet. Decent free breakfast. Friendly staff. This was our first time there and it won't be our last. It's sometimes hard to find good accommodations when traveling from the east coast to Florida several times a year. Oh, and by the way, this is a pet-friendly motel that doesn't charge for well-behaved pets. Amazing!

Room Tip: A room located at the back of the facility afforded peace and quiet.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redroof706, Director of Sales at Red Roof Inn Staunton, responded to this review, October 18, 2013
Thanks for your feedback about our hotel. It is very nice to hear from guest has a good experience as it should be.I am very happy you enjoyed breakfast. Thanks for your kind word about front desk staff. we appreciate your kind word and time, Thanks,
Regards,
Ramila Desai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Staunton

Address: 42 Sangers Lane, Staunton, VA 24401
Phone Number:
Location: United States > Virginia > Staunton
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Staunton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Staunton 2*
Number of rooms: 83
Official Description (provided by the hotel):
Located in the charming Shenandoah Valley of Virginia, Red Roof Staunton is near five National Historic Districts, all brimming with historic architecture. We offer free WiFi throughout, continental breakfast, and much more. We welcome 1 pet no charge. New bathroom done in March 2011. ... more   less 
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