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“Very Disappointed” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   200 Frontier Drive, Staunton, VA 24401 (Formerly Microtel Inn by Wyndham Staunton)   |  
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Choice Privileges Points
Ranked #3 of 16 Hotels in Staunton
Certificate of Excellence
Virginia Beach, Virginia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Very Disappointed”
3 of 5 stars Reviewed 2 days ago NEW

The room was to be ready at two. We had to wait until three. Tiniest room I have ever stayed in anywhere. Not enough room for just the two of us. Desk clerk was hardly ever at the desk. Always outside smoking. Breakfast was mediocre and bland. It did have a few nice amenities but would not stay there again unless it was the only place in town that had a room.

Stayed June 2015
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60 reviews from our community

Traveler rating
    36
    18
    4
    2
    0
See reviews for
16
25
4
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
NIANTIC
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Beautifully upgraded hotel on a par with many "high end" properties. Upscale fresh modern decor, comfortable, well-appointed rooms (fridge, microwave, coffeemaker, flat screen TV, wi-fi). Located a few minutes from downtown Staunton, next door to the Frontier Culture Museum, the hotel is situated on a hillside away from the busy main road with views of the mountains and of the city in the distance. (Don't let the presence of the Lowe's and other businesses on the street give you pause, the hotel is very quiet!) We only stayed one night on a trip through Shenandoah National Park, but would love to go back and spend some time in Staunton - and will definitely stay here again.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago NEW

In spite of the fact that we arrived quite late, the desk clerk was cheerful and helpful. During our stay, all of the staff was pleasant. The room was clean and well organized (It was amazing to find electrical outlets and USB ports in easy reach in several locations in the room!) The breakfast area was well maintained and the food was plentiful. Parking was adequate. We were a bit sceptical because of the price but it was quite a bargain. Given the opportunity, we would certainly stay here again and will recommend it to anyone travelling I-81.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Morgantown, WV
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago

Given this motel’s high ratings, I was very disappointed in our two-night stay. First the positive stuff: a nice outdoor pool with a beautiful view of the mountains. Now for the negatives: for one, on our second night the motel was full. Unfortunately, the motel can’t handle it. It has a poor layout: the breakfast area was overflowing with people without seats and many of us were waiting for more eggs or anything to eat. All in all, it was a very unpleasant scene. The motel has poor management: not to be petty but they highlight their evening complimentary cookies but sorry, all gone when there is no vacancy. How hard is it to plan to have enough cookies? We enjoyed them the first night and were actually planning on them the second night. Finally and most shocking to me was that the bath/shower which was very new and all plastic had no safety grab bar. This is a lawsuit waiting to happen. If you are elderly, I’d stay away from this motel.

  • Stayed May 2015, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Service
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Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were a large group of friends touring around WV & Virginia. Stayed here just one night but was the best hotel on our journey! Beds extra comfy. Hotel staff excellent. Easy to get to, close to town. Will definitely stay here again when back in the area. Love Staunton!

Stayed May 2015, traveled with friends
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Dalton, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed in Staunton often over the years when traveling from New England south and back again. This was the first time we stayed at the Quality Inn and Suites there (formally Microtel) and really enjoyed our overnight stay. Check in was easy, the room was very clean and fresh (a must!), and each staff person we encountered was friendly and greeted us. The hotel also has a very inviting pool and picnic tables where you can enjoy a gorgeous view of the Blue Ridge Mountains. The continental breakfast was good but I would like them to add fresh fruit to their offerings. It is located at exit 222 off interstate 81. We will definitely make this hotel our preferred stop in Staunton.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Bethlehem
Top Contributor
101 reviews 101 reviews
9 hotel reviews
Reviews in 44 cities Reviews in 44 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Traveling to Virginia wine country was a pleasure due to the Quality inn and their staff. Finding this hotel on TripAdvisor and reading the reviews from other people who stayed there were spot on ! The hotel was extremely clean and the maid service couldn't have been better. The front desk clerk Lauren, couldn't have been any nicer. She, as well as the entire staff made us feel more than welcome making sure we were completely satisfied during our stay. Breakfast was the typical fair that many hotels offer, cheese omelets, sausage patties, waffles and two varieties of cereal. In the evening they also provide warm baked chocolate chip cookies which disappear quite fast. When traveling, I look for a hotel that is clean, comfortable and reasonably priced. The Quality Inn has all that and more ! To add to the list, the hotel has been completely refurbished. Why go anywhere else ?

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Quality Inn & Suites

Address: 200 Frontier Drive, Staunton, VA 24401 (Formerly Microtel Inn by Wyndham Staunton)
Phone Number:
Location: United States > Virginia > Staunton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Staunton
#6 Romantic Hotel in Staunton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 46
Official Description (provided by the hotel):
All new smoke-free Quality Inn & Suites Staunton is situated on a hill-top providing a breath-taking sunrise and view of the Shenandoah Valley. Our hotel offer complimentary hot continental breakfast & waffles, local & long distance calls (USA & Canada), Wi-Fi internet access, LCD TV w/HBO, microwave / refrigerator, iron & iron board and hair dryer. Additional amenities include guest computing area, fitness center, seasonal pool and outdoor relaxation area. Be sure to grab the fresh-baked evening cookies! Accessible and Hearing Visual (ADA) rooms available with advance reservations. ... more   less 
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Also Known As:
Microtel Hotel Staunton
Microtel Staunton
Staunton Microtel

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