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“We stayed at this hotel about two years ago” 3 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   1302 Richmond Ave., Staunton, VA 24401   |  
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Choice Privileges Points
Ranked #9 of 15 hotels in Staunton
Virginia Beach, Virginia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“We stayed at this hotel about two years ago”
3 of 5 stars Reviewed July 7, 2013

and it seems the quality of the hotel has gone a bit downhill. We had two rooms and my room was fine but the other room had a bathroom so small that you had to sit on the toilet to close the bathroom door. Also there was something on the rug which turned the bottom of their socks very dark. Not sure what that was. It's still a good stay for the price (senior rate) and I would stay there again. Internet connection is great! Breakfast area needs to be reconfigured because it's very small and congested. Grandson loved the pool, no bugs and the popcorn was great!!

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Stittsville, Canada
1 review
5 of 5 stars Reviewed June 18, 2013

Stormy, the breakfast hostess, greeted me with a big smile and warm welcome immediately when I entered the breakfast room. She is an outstandingly friendly person and attentively looked after the area. Her attitude defines "hospitality" and she can go as far as she wants in this industry.

Room Tip: Clip the coupon from the state hotels booklet for a great value.
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Guest Relations Manager at Comfort Inn, responded to this review, July 28, 2013
Thank you for your review of your recent stay at our hotel. We are so pleased to read that you received such a warm and hospitable welcome from our breakfast hostess! Welcoming our guests as if they were a guest in our own home is one of our top priorities! Thank you so much for taking the time to compliment Stormy...we are thrilled to hear that she got your morning off to such a great start! We hope to welcome you back again soon!
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Knoxville, Tennessee
Top Contributor
88 reviews 88 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 16, 2013

This place was one of the only hotels in the area with a room available. I'm not normally one to stay at any of the Choice Hotels (I'm more of a Hampton Inn/Holiday Inn or classier kind of person). The staff was friendly. The hotel was sort of clean.
Our room, even though it was non-smoking, smelled of smoke--particularly the bathroom. The hotel overall did not smell very good.
As we were leaving to go to eat, a very creepy guy who looked stoned came walking down the hall.
The breakfast, however was good. It did not have a huge selection, but there was a selection of warm foods (waffles, bagels, eggs, etc.).
I do not believe that I will be back to a Comfort Inn any time soon.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pekin, Illinois
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2013

My family and I stayed here for one night on our way home from Williamsburg. After coming from a less-than-stellar hotel the previous two nights, this place was a welcome improvement. The location was decent, the room was a bit more spacious than usual, everything seemed clean, and they offered free popcorn in the lobby in the evening! My only complaint was that the breakfast could have been just a little bit better (I should clarify that; the breakfast wasn't bad at all, it just would have been better if they had offered real scrambled eggs instead of those little egg circles; other than that, it was just fine).

If you're looking for a decent place to spend a night, this just might be your spot.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Guest Relations Manager at Comfort Inn, responded to this review, July 28, 2013
Thank you for taking the time to give us feedback about your recent stay at our hotel. We are pleased to hear that you found your room to be spacious and clean. We are happy to hear that you enjoyed the freshly popped popcorn in the lobby - this is a special treat that many of our guests enjoy! We appreciate your feedback regarding the eggs on our breakfast buffet. Providing a great complimentary breakfast for our guests in the morning is one of our top priorities.

Thank you again for taking the time to share your positive experience with others on TripAdvisor. We hope to welcome you back again soon!
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NJ-USA
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 12, 2013

Great stop-over location but could use a little more attention from management. Clean, friendly, reasonable rates. But, 5th floor storage room had broken door knob hanging off door. Toilet seat in room was mismatched; extra long seat on a round bowl. Cleaning staff failed to fully close doors to two vacant rooms after cleaning.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 6, 2013

I stayed here in April for a short getaway to Staunton and I would stay here again in a heart beat. The staff was courteous and attentive, and at 9:30 am, the breakfast selection was still good. Its not walkable to downtown Staunton, but its right off I-81 and about a 5 minute drive to downtown. I slept well - great bedding and I did not hear the interstate It was very busy when I was there in April - so it is advisable to make reservations first if you know you will be staying in Staunton.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Guest Relations Manager at Comfort Inn, responded to this review, July 28, 2013
Thanks so much for taking a moment to give us feedback about your stay with us in April. We are so happy to hear that our staff was so courteous and attentive and that you enjoyed our complimentary breakfast buffet in the morning. Great to hear that you had a restful night's sleep - that is so important after a long day on the road. We are thrilled to hear that you would stay with us again in a hear beat - what a great compliment! We are looking forward to your next visit! Thanks so much for taking the time to share your positive experience with others on TripAdvisor.
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Beattyville, Kentucky
Top Contributor
122 reviews 122 reviews
120 hotel reviews
Reviews in 73 cities Reviews in 73 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed June 5, 2013

Spent a night here last October as a simple "sleep-and-get-on-the-road-the-next-morning" event. The hotel was nice enough that I cashed in another Choice Privileges reward night to stay here on the last night of a multi-day trip to the northeast, leaving only a very easy and familiar six-hour drive on home.

Both times I have stayed here, the front desk staff has been very friendly and attentive to detail. The room was very clean, everything worked well, very fast and stable wi-fi, average shower water pressure. Slept through breakfast and didn't partake.

I realize that the rates for this hotel vary a great deal seasonally. I've priced it several times when planning trips taking me through Staunton. But you can't beat free, and I certainly have no qualms about staying at this location again.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Guest Relations Manager at Comfort Inn, responded to this review, July 28, 2013
Thank you so much for taking the time to give us feedback on your stay with us last fall. We are so pleased to hear that you enjoyed your first night with us so much that you redeemed another Choice Privileges reward night to stay with us a 2nd night!

We are thrilled to hear that each time you have stayed with us our front desk staff has been friendly and attentive and the room has been clean and in good working condition. We are sorry to hear that you didn't get to enjoy our complimentary breakfast buffet...but happy to hear that you must have really enjoyed the comfort of the bed if you slept through breakfast!

Thank you for taking the time to share your positive experiences with others on TripAdvisor. We also appreciate you being a valued Choice Privileges member. We will look forward to you staying with us again on your next trip through Staunton!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn

Address: 1302 Richmond Ave., Staunton, VA 24401
Location: United States > Virginia > Staunton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 15 hotels in Staunton
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn 2*
Official Description (provided by the hotel):
Centrally located in the Shenandoah Valley on Interstate 81, the Comfort Inn® hotel in Staunton is surrounded by the majestic Blue Ridge Mountains. This Virginia hotel is near Frontier Culture Museum, Mary Baldwin College, Woodrow Wilson Presidential Library and Blue Ridge Parkway scenic drive. Additional points of interest near the Staunton Comfort Inninclude Blackfriars Playhouse, Skyline Drive, Natural Chimneys and Grand Caverns, P. Buckley Moss Museum, and James Madison University.Local businesses minutes from the hotel include DuPont,Genicom, Hershey's Chocolate, McKee Foods and the Virginia Military Institute. While in Staunton, be sure to visit the quaint antique shops, local restaurants and lounges. ... more   less 
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Also Known As:
Comfort Hotel Staunton
Comfort Inn Staunton
Staunton Comfort Inn

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