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“Will stay again for sure when in the area!!” 4 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   1302 Richmond Ave., Staunton, VA 24401   |  
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Ranked #9 of 16 Hotels in Staunton
Certificate of Excellence
Fredericton, Canada
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Will stay again for sure when in the area!!”
4 of 5 stars Reviewed January 6, 2013

Jan 4,2013
Check in at this hotel was great and Alex on the front desk was a delight. It is located just off I-81 with a lot of restaurants close by with The Waffle House is in the same parking lot. The hotel lobby is very clean and with the smell of fresh popcorn is very inviting. Our room had a king bed with a sofa, refrigerator and microwave and very clean. Alex was even so kind to get something from the breakfast room to make our stay better. Would be nice if all Comfort Inns had an “ALEX ”on the front desk. The breakfast was great with something for everyone’s taste and a very nice lady so willing to help with whatever you needed. We will definitely stay here again

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
    80
    67
    37
    23
    13
See reviews for
77
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Lititz, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 28, 2012

My wife and I stayed here on 21 December 2012. We found everyone to be friendly and helpful. The room was nice, the bed comfortable, cleanliness overall was very good. The breakfast was good and got better once we started talking with Cynthia! We found her super friendly and helpful.

The hotel was nicely decorated for Christmas.

We have this hotel on our radar during trips to North Carolina. An added benefit is the American Shakespeare Company in historic Staunton. The troupe there is worth the effort to see.

We will DEFINITELY stay again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tappahannock
1 review
2 of 5 stars Reviewed December 11, 2012

After driving in terrible fog for 3 hours, we arrived to a very clean, friendly Inn. The staff greeted us with welcoming smiles, our room was very satisfactory and the real treat was in our morning breakfast...Homemade biscuits, Belgian waffle maker, yogurts of various flavors and good coffee..along with cereals of several choices, sausage bits and gravy and the usual muffins. Cynthia(the hostess) greeted us with a smile and was offering refills of coffee, etc. We will be a regular guest when in the Staunton area.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at Comfort Inn, responded to this review, December 13, 2012
Thank for taking the time to submit such a detailed review about your stay at the Comfort Inn Staunton. We appreciate guest feedback very much - it provides insight to help us maintain the highs standards we strive to achieve for every guest's stay. Glad to hear that our staff was welcoming after a trying drive through the fog! We are so happy you were able to enjoy our extensive complimentary hot breakfast buffet - as you mentioned, it does have a nice array of items inlcluding fresh made belgian waffles, assorted yogurts and cereals, good coffee, biscuits and sausage gravy, and more! We have shared your comments with Cynthia, the breakfast hostess. She certainly does take good care of our guests! Thank you for planning stay with us again when in the Staunton area. We look forward to your next visit!
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tewksbury. nj.
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 12, 2012

stayed here last week after sandy visted new jersey. after being without heat water or power for more then a week this was a great treat. we stayed over on our way to our florida home. a soft warm bed and a luxury shower was a real thrill. friendly front desk and a good included breakfast made this a welcome stop. great motel.

Room Tip: dont order from dominos, but every pizza lover probably knows this.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia, United States
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 7, 2012

Cynthia the breakfast hostess was very attentive and did all she could to assure a delicious morning experience. The food was well prepared, hot and fresh. All in all, a great breakfast to start the day.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at Comfort Inn, responded to this review, November 9, 2012
Thank you for posting a review about your recent Comfort Inn Staunton stay. So nice to hear that Cynthia, our complimentary hot breakfast buffet hostess, was able to take such good care of you in both attentiveness and with "well prepared, hot and fresh" food. Our guests do enjoy the abundance of choices and it is indeed a great breakfast to start the day. We hope to see you again soon!
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Indian Trail, North Carolina
Level Contributor
1 review
5 of 5 stars Reviewed October 28, 2012

From the staff that regestered us, to everyone that helped us or greeted us. It was a very nice experience. At breakfast (Cynthia the hostess) was so nice and was doing a wonderful job of keeping every thing clean, fresh and with a cheerful attitude. We will surely be staying with you
again. We always stay at Comfort Inns when they available.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at Comfort Inn, responded to this review, November 9, 2012
Thank you for sharing with us your lovely comments about your recent stay at the Comfort Inn Staunton. It is so nice to hear that our staff was able to "wow" you with their service during your stay. Our goal is that all of our guests feel like they are in a home away from home and we enjoyed sharing with the staff your overall comment that your "stay was excellent" as well as your compliments specifically to Cynthia as she took care of the complimentary hot breakfast buffet and that in general the whole team seemed to take great care of you. Thank you again and we hope that you are able to visit again, soon!
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 27, 2012 via mobile

Convenient location, older building needs an update and New Matresses. The matresses are very uncomfortable,as the springs can be felt when sitting or lying on the beds . No anti slip mat in bathtub. Shower handle needs replacement as it is difficult to control the shower water temperature Dead insects on window sill.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid_AtlanticMichele, Public Relations Manager at Comfort Inn, responded to this review, November 9, 2012
Thank you for your feedback regarding your recent stay. We would like to apologize that your guest room did not meet your expectations. We have high standards for cleanliness and preventative maintenance of our guest rooms and the public areas of the hotel. Unfortunately, we seem to have really missed the mark with your stay with us. We have shared your feedback with our housekeeping and maintenance staff. Our staff and management team take all guest feedback very seriously and we will be reviewing our room inspection procedures to ensure that future guests do not encounter these types of concerns.
We have been pleased with recently completed upgrades to our hotel including carpeting and bedding, etc., and will continue to take guest comments such as yours into consideration as we annually review ways to enhance our property.
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Additional Information about Comfort Inn

Address: 1302 Richmond Ave., Staunton, VA 24401
Phone Number:
Location: United States > Virginia > Staunton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in Staunton
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 96
Official Description (provided by the hotel):
Centrally located in the Shenandoah Valley on Interstate 81, the Comfort Inn® hotel in Staunton is surrounded by the majestic Blue Ridge Mountains. This Virginia hotel is near Frontier Culture Museum, Mary Baldwin College, Woodrow Wilson Presidential Library and Blue Ridge Parkway scenic drive. Additional points of interest near the Staunton Comfort Inninclude Blackfriars Playhouse, Skyline Drive, Natural Chimneys and Grand Caverns, P. Buckley Moss Museum, and James Madison University.Local businesses minutes from the hotel include DuPont,Genicom, Hershey's Chocolate, McKee Foods and the Virginia Military Institute. While in Staunton, be sure to visit the quaint antique shops, local restaurants and lounges. ... more   less 
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Also Known As:
Comfort Hotel Staunton
Comfort Inn Staunton
Staunton Comfort Inn

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