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“What a disappointment this hotel is” 2 of 5 stars
Review of Holiday Inn Staunton Conference Center

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Holiday Inn Staunton Conference Center
3.0 of 5 Hotel   |   152 Fairway Lane & Country Club Rd, I-81, Exit 225, Rt 275W, Staunton, VA 24401 (Formerly Holiday Inn-Golf & Conf Center Staunton)   |  
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Ranked #7 of 15 Hotels in Staunton
Swindon, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“What a disappointment this hotel is”
2 of 5 stars Reviewed 2 weeks ago

When we arrived the welcome was non existent, we waited ages to check in, no apologies. Asked for coffee, none available, why do they not offer it complimentary like other Holiday Inn's? God there was a terrible smell in the room, and we had booked 2 nights!! This place needs a good shake up, refurbishment, staff training, no cups for coffee maker in the room. The wi- fi is terrible, worst I have come across for a long time. This place needs a visit from their head office, they would be ashamed how poor the standards are. I would call it a white elephant, it doesn't have anything going for it. No restaurants nearby either.

Room Tip: Don't get a room by the highway, there is no double glazing, you can hear every car, lorry, moto...
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  • Stayed September 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    52
    48
    36
    18
    10
See reviews for
51
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
Blacksburg, Virginia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

My family and I stayed at this hotel over the Labor Day weekend. The hotel itself is on the far outskirts of Staunton adjacent to I-81. It is an older hotel (think popcorn ceilings) that has been renovated in some places such as the lobby and the hallways, but the rooms need some serious updating. We asked for and were able to get a room that overlooked the golf course and not the interstate, which was a nice start since the hotel was clearly fairly full the first evening. Unfortunately the room we stayed in was quite old with a permanent musty smell. The carpeting was gross, damp, and dirty (a wet white washcloth rubbed across it came back black) and badly needed replacing. The doors to the hall and the bathroom were peeling, with large cracks, and also in need of replacement. On the plus side the beds were reasonably comfortable and the linens appeared to be as clean as would be expected. We did not try the restaurant so I cannot comment on its quality. The indoor/outdoor pool was ok, but the water was a bit on the murky side due to some recent rains.

  • Stayed September 2014, traveled with family
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Staunton Conference Center, responded to this review, 1 week ago
Dear Blacksburg_traveler,

Thank you for taking the time to share your experience regarding your recent stay. I am glad that we were able to meet your expectations when it comes to providing comfortable and clean beds. On the other hand, I sincerely apologize if some aspects of our rooms, lobby and pool facility fell below your standards. I have taken your comments into serious account and I am confident that actions will be taken accordingly to improve on these areas.

Thank you once again for sharing your thoughts about our hotel and I hope you give us another chance to serve you again.

Sincerely,

Faith R
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

I picked this hotel b/c of the indoor pool. Pool is indoor/outdoor which is nice. Hotel was clean, quite & the staff were pleasant. In house restaurant is a plus & the food was great. Room service is available. I would stay here again.

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West New York, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I stayed at the HI Staunton Conference Center 152 Fairway Lane Staunton , Virginia 24401 this past weekend for the Spartan Race. The experience was very pleasant and accommodating. The room was clean with a small mishap but it was taken care of. The employees are very friendly and helpful. Too bad the weather didn't cooperate and I couldn't enjoy the inviting outside pool. The breakfast was fine and the servers are friendly. The guests seemed relaxed around the hotel even hanging around talking. I also noticed they were plenty of people staying there for the Spartan Race at Wintergreen Resort.

I brought my dog and I felt he was welcomed as well, great dog relief area outside (would of like to be told however that the relief area was on the third floor at the back of the hotel) I did not need to go downstairs through the lobby and up the hill in the back for a bigger area and the garbage.

Sean was very responsive to my concerns prior to my arrival and was in touch with me via e-mails and even offered his cell phone if they were any issues.

I would stay in this hotel again whether for another Spartan Race, Road trip with a few days stay or even a visit to Wintergreen Resort since it takes about 30mins to get there. I would recommend this Holiday Inn for those who would be in the area.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2014 via mobile

This is a very well designed hotel,very modern decor with sizable rooms and accommodations. The restaurant was priced fair for breakfast, and possibly the best prepared breakfast I ever had in a hotel restaurant. Overall price was fair value when compared to the quality of accommodations

Stayed August 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed August 18, 2014

This is an old property that has had minor upgrades and needs more. We were there one night as a waystop. The check-in staff person was very nice. The room was very average and badly needs a new, fresh look. The bathroom is tiny with barely enough room to move about. The light fixture was the old fashioned fluorescent light and the fan sounded like a Mac truck. We were tired from our drive and looked forward to eating in the restaurant. Badly disappointed there too. The server was very nice but that's the best thing I can say about the experience. The menu was extremely limited. We orders the hummus appetizer. The carrots were clearly old, having that white powdery look. The least they could have done was scrape that off before serving. Celery was on the limp side. I ordered the Caesar Salad and it was ok. Nothing special, not even a tomato on it.
All in all, we won't stay there again.

Room Tip: Stay at another hotel.
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  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Staunton Conference Center, responded to this review, 3 weeks ago
Dear Lola839,

Thank you for writing a review about your recent stay with us. I appreciate your kind feedback about our hotel staff. Our hotel is very proud of its level of service, cleanliness and quality of product. It seems that we were not able to execute an exemplary hotel stay experience with regard to the quality of room accommodations and restaurant service. Please accept our sincere apologies for falling short of your expectations. The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope to have an opportunity to serve you again in the near future and provide you with the service you deserve and expect from us.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2014

This is the nicest Holiday Inn we have stayed at. Very clean and staff welcoming. Beds were super comfortable. Shower was hot and great water pressure. Very affordable for the quality of hotel and service.

Stayed August 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Staunton Conference Center

Address: 152 Fairway Lane & Country Club Rd, I-81, Exit 225, Rt 275W, Staunton, VA 24401 (Formerly Holiday Inn-Golf & Conf Center Staunton)
Phone Number:
Location: United States > Virginia > Staunton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Staunton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Staunton Conference Center 3*
Number of rooms: 113
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Also Known As:
Holiday Inn-Golf And Conf Center Staunton
Holiday Inn-Golf & Conf Center Staunton Hotel Staunton
Holiday Inn Staunton
Staunton Holiday Inn

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