When we arrived at the hotel a few minutes past 3 PM (the advertised check-in time), we were told the room wasn't quite ready - and because of that, they reduced the rate of our room (their offer - and very much appreciated). The staff really went out of the way to show that they understand the fine art of customer service (from the front desk person to the staff in the restaurant to the housekeeping staff) - making us feel truly valued.
The decor was up to date and the property was clean and well maintained. We brought our dog and were on the floor with many other pet owners - but I did not hear barking or anything (sound proofing is obviously well done).
The breakfast wasn't great, but it was filling and the staff in the restaurant were more than accommodating.
This hotel is very convenient to the interstate and not too far from downtown Staunton (about 10 minutes or so).
We would definitely stay at this property again. Way to go, Holiday Inn Staunton!
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- Also Known As:
- Holiday Inn-Golf & Conf Center Staunton Hotel Staunton
- Holiday Inn-Golf And Conf Center Staunton
- Holiday Inn Staunton
- Staunton Holiday Inn