Months after booking two rooms at this Holiday Inn for my daughter's graduation from college (at $170 per night each room), we were met with little to be cheerful about. First of all, the I-81 sign said "HOTEL OPEN" instead of Holiday Inn, and as soon as we drove up we noticed that the usual registration entrance was roped off and obviously under construction.
Since we had my elderly parents and Dad's bulky oxygen machine, this lack of a proper entrance was a concern-and rightfully so! While unloading over a raised curb not designed for unloading, I tripped on the curb and landed on my ribs and left hand. Still waiting to see if cracked rib from that.
The room was nice and reminded me of staying there before years ago. But housekeeping never brought requested towels. The restaurant that I remembered is closed (never told us about that since reservation booked, nor about construction). The overpriced breakfast buffet was-for the most part-lukewarm at best.
Overall, the bed was very comfortable, but we should have been told that it was no longer Holiday Inn, and the price should have been considerably lower even for graduation weekend.

For the price of over 165.00/night this was terrible. No one brought towels though requested on day 2. No one cleaned up spilled coffee near an elevator after being reported. It was still there when we left over 24hrs later. The construction created a huge obstale for loading and unloading with no ramp for handicapped to use. The breakfast was overpriced for cold food that was worse quality than most included continental breakfasts provide. The prices were clearly jacked higher than reason for JMU Graduation. No excuse though for such bad service and quality. I am shocked this is a Holiday Inn!!!!!!

Stayed here recently during a work trip. Staff was very friendly. No room service or lunch on premises, so that was disappointing. Construction was going on, but it didn't affect the ambiance. Internet was super fast. There were what appeared to be coffee stains on one of my body towels and rust in my trash can...I didn't report it because I didn't feel that it was something to bother the desk with, as I was rarely in the room. Have stayed at many Holiday Inns, Marriott's and Hiltons for work, so I hold hotels to very high standards. Other than the three minor issues, this was a great deal for the price I paid.

While this hotel is undergoing renovations, the staff do everything they can to make your stay comfortable. We stayed there for a military academy reunion so they were pretty busy but took care of everyone well. Keeping things going smoothly in a hotel requires everyone work together. To do it well with a hotel under renovation is even tougher but this place has great people. And it is a pet friendly hotel! Nice grounds to walk your pup and they provide those special bags you need for your pooch!