My dad and stepmother just checked out and left town a day early b/c the room was terrible. I had booked the room after reading positive reviews here. My parents were in town for my son's high school graduation.
The king bed sagged very badly and my SM couldn't sleep. When she went to get a blanket to sleep on the sofa she found a live cockroach. That coupled with the booming bass from Buffalo Moes bar across the street caused them to only get a few hours sleep.
When they returned to the hotel this afternoon to ask for a clean room facing away from the bar next door, they were told none were available and the room would not be discounted or comped. They left very tired and unhappy.