We stayed here on short notice because of a power outage in our neighborhood. The decor and amenities were impressive and we hoped for a memorable stay. It was memorable but for for wrong reasons.
First, when we pulled down the comforter we discovered a lot of hair on the underside which also stuck to the sheets. Not good. We debated changing rooms but decided it wasn't worth the hassle and put the comforter on the floor. When I mentioned this to the front desk the next morning, all I got was an insincere "thanks for letting us know"; I seriously doubt she ever told room service about the issue.
Second, the service staff at the breakfast bar could not be found. They ran out of plates, paper cups and several tables needed to be cleaned but no one could be found.
The property has potential provided management starts running a tighter ship.