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“Great stay but....” 4 of 5 stars
Review of Hilton Springfield

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Hilton Springfield
3.5 of 5 Hotel   |   6550 Loisdale Road, Springfield, VA 22150-1801   |  
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Ranked #4 of 12 Hotels in Springfield
Certificate of Excellence
1 review
“Great stay but....”
4 of 5 stars Reviewed May 19, 2013

Im currently staying at the Hilton, I always stay at Hilton's for their rewards, my initial greeting from Kodi and the younger gentleman was great. When I needed recommendations for a dinner meeting they were great. On the other hand I have experienced rudeness from one gentleman at the desk as well ad from room service staff. I needed help getting to the metro and was told the shuttle wasn't running. After asking for directions to drive to the metro station, he proceeded to assist a different customer then seemed impatient to help me. He even sent and paid town car to take the gentleman customer to the same place I was going. As far as room service and the restuarant, the only thing I've been asked if I'm ready for my check. I've had to ask for drinks ask for coffee among other items that should be given. Room service wasn't bad excepti couldn't eat my pie because it was cold yet the filling oozed out, in other words it was raw. Going back to the restaurant each time I've went I've had to seat my self because I received no type of recognition from the staff. This place should be full of people like Kodi and the younger gentleman because if it wasn't for them I would leave.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionManager, Guest Relations Manager at Hilton Springfield, responded to this review, May 25, 2013
We appreciate you sharing your experience with us! Your comments will be review with our staff, as it is through guest feedback that we can know where to improve. We are please your overall experience was enjoyable.

We look forward to hosting you again!
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453 reviews from our community

Traveler rating
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    67
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    14
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Any
English first
Odenton, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 15, 2013

We stayed at this hotel and attended a 40th birthday party in one of their meeting/ballroom spaces recently. Our room was well appointed and better yet very clean. We were able to take advantage of the free in-house wifi which was great since my husband had to finish up some work. Having a restaurant (nice one at that) in the hotel was very convenient. The space where we attended the party was also nice and the staff which provided service was very friendly and did their jobs great. We ended up staying an extra night and this was achieved painfree by a simple call placed to the front desk. We used the pool in the early evening and wished we had come down earlier in the day as there was a little seating area where we could have relaxed in the nice weather of the day.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionManager, Guest Relations Manager at Hilton Springfield, responded to this review, May 25, 2013
Thank you for your review of the Hilton Springfield! Thank you for recognizing our team for the service they provided during your stay. The staff will be pleased to read your review.

Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 9, 2013

My two sisters and I stayed here overnight while we enjoyed a day at Mt. Vernon and a day in Old Town Alexandria. The facilities, including the pool, fitness center and the room itself, were immaculate. The complimentary shuttle to the metro was prompt. Service was superb, and Houlihans was a big hit for breakfast and dinner. I only wish I could give it six stars!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionManager, Guest Relations Manager at Hilton Springfield, responded to this review, May 25, 2013
Wow! We are ecstatic about your review! Thank you for staying with us and taking the time to share your experience of your visit to the Hilton Springfield.

We hope your travels bring you our way again soon.
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Verona, United States
1 review
5 of 5 stars Reviewed May 3, 2013

Other than the man who checked us in who was rather rude and should be replaced, the staff of this hotel was the best and most helpful that I have ever experienced. I attended a trade show at this hotel and the staff went way beyond expectations. They helped me before I even knew I needed help. The rooms were cleaner than my house and the quietest I have ever experienced. Food in the restaurant was excellent.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionManager, Guest Relations Manager at Hilton Springfield, responded to this review, May 23, 2013
Thank you for sharing your experience at our hotel with us! We share all reviews with our management and staff in effort to uplift our team and improve our service. We are pleased you enjoyed your stay!

We hope to have you visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CHESAPEAKE, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 29, 2013

I introduced a traveling companion and client to the Hilton Spring Field. We ate dinner and breakfast in the hotel. Both were excellent. He was as impressed with the hotel and the service as I have always been. Tks George

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionManager, Guest Relations Manager at Hilton Springfield, responded to this review, April 30, 2013
We are so happy you enjoyed your dinner and breakfast at the Hilton Springfield! Feel free to contact us should your travels bring you our way again!
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Aspers, United States
1 review
5 of 5 stars Reviewed April 25, 2013

very clean, modern & cheerful. staff was very pleasant. Hotel was close to the reception hall the Waterford, and there was a shuttle to the reception which was also wonderful. The bar service was not so good; took forever to get food. Lots to choose from on the breakfast bar.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionManager, Guest Relations Manager at Hilton Springfield, responded to this review, April 30, 2013
Thanks for staying with us! We appreciate you taking to the time to write a review of our hotel.
We hope to have you visit again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
131 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed April 21, 2013

We like to stay in the outskirts of Washington, then ride the metro into DC. This is the perfect hotel. Our room was clean, comfortable, and beautifully decorated. Compared to hotels closer to DC, there is no fee for parking or for WiFi access. The hotel is an easy mile drive to the Franconia Springfield Metro station. Houlihan's restaurant is located inside the hotel. The food was good and the hours very convienent. Definitely would stay here again.

Room Tip: Our room was close to the elevator. It was convienent, but a bit noisy.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsDivisionManager, Guest Relations Manager at Hilton Springfield, responded to this review, April 22, 2013
We are so happy you found our hotel to be convenient to the metro for a ride into DC. Our Housekeeping team will be please to hear you appreciated the clean, comfortable and nicely decorated room you stayed in during your visit.

We great appreciate you taking the time to write this review about our hotel and look forward to having you come again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hilton Springfield

Address: 6550 Loisdale Road, Springfield, VA 22150-1801
Phone Number:
Location: United States > Virginia > Fairfax County > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Springfield
#4 Romantic Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Springfield 3.5*
Number of rooms: 245
Official Description (provided by the hotel):
Each of the 244 rooms at the Hilton Springfield hotel features contemporary design and evokes a sense of comfort and hospitality. Work in comfort at the large desk, curl up on the armchair with a book or simply relax on sumptuous bed linen. Appreciate the modern amenities at this Springfield, Virginia, hotel that include 37-inch HDTVs and complimentary high-speed wireless internet access. Stay active in the fitness center with a range of cardiovascular equipment and free weights. Swim laps in the heated indoor pool or simply relax on the sun deck. After a busy day, unwind in Houlihan's Restaurant and Bar. Open daily for breakfast, lunch and dinner, this Springfield restaurant offers a wide array of fine American cuisine with delicious and creative menu selections. All food is freshly prepared, from homemade soups and dressings, to fresh-baked breads and desserts. Later, enjoy a glass of wine or cold beer at the bar and soak up the cozy and relaxed atmosphere. Host meetings or events at this Springfield, Virginia, hotel that features flexible meeting space for up to 500 Guests. Utilize the 24-hour business center with amenities that include A/V equipment and complimentary printing services. ... more   less 
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Also Known As:
Hilton Springfield Hotel Springfield
Hilton Hotel Springfield

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