The hotel itself was beautiful, our room was very nice! My only complaint is with the shuttle service. The driver that ran the shuttle the first night we were there was very friendly when he took us to the station, he told us about local places to eat, etc. Never using a shuttle before, it did not occur to us to tip. Realizing after the fact, I decided I would just give him a big tip at the end of the trip. However, it became very apparent he was only friendly to get a tip. The other 3 times he drove us, he did not speak at all. Needless to say, he never received his tip. Also, the first night we called for a shuttle to pick us up at the station and were told it would be 20 minutes. After 30-35 the driver finally showed up. The next day we called 15 minutes before we were to arrive at the station assuming that was what we needed to do. We got to the station only to find the driver had come and gone. Not very consistent.