We chose this hotel over the other hotels in the area simply because it had a restaurant and room service was important to my sister and husband. The food in the restaurant, Houlihan's, was very good. We ordered food service for breakfast ourselves and it was tasty and delivered in a timely manner. The service was less stellar because they didn't have enough staff to handle the crowd in the restaurant...it was full on Friday night. The hotel lobby was very nice and I like that there are quite a few places to sit. The room was clean and well-appointed. I particularly liked the fact that each bedside table had plug outlets directly built into them for our cell phones, for example. The air conditioner/heat is problematic because the fan is so loud whether you put it on the high or the low setting. The bathroom just needed to be a few feet wider. My husband and I could not, for example, both stand in there at the same time. The walls between the rooms are not soundproofed but we did not have a problem with people on either side of us. The staff was professional and helpful. I also liked the fact that Target and JC Penney (among other stores) are located directly across the street from the Hilton. We needed a few toiletries and we were able to quickly purchase them at Target. And as others have stated in their reviews, it is worth it to be a Hilton Honors' member to get the higher floors.