Stayed three nights at this hotel while attending a reunion. We drove up from the south on 95 and our brand new Garmin was unable to locate the address. We "drew" flower petals on the freeway stack for almost a half hour before just taking the next exit and we stopped, set up the I Pad and Google maps drew a straight line with one turn directly to the hotel. Once we arrived stressed and frazzled, we ran into friends whose navigation systems, including OnStar and Magellan, failed like ours did. Just a word to the wise...print a paper map with directions to get here. The hotel was clean, I really appreciated all of the outlets for multiple chargers in our room, including one bedside. Service and attitude of all the staff I encountered was excellent, the indoor heated pool was a good place to recover from the stressful freeway interchange experience. However, we ordered room service breakfast one morning and it arrived late and not very hot. I had also ordered "brown toast" from the choices of bread, anticipating either wheat or whole grain, but instead received sourdough rye, a bit strong for me at breakfast. The bacon and scrambled eggs ok, fruit plate just contained three kinds of melon. There was a restaurant on site which we didn't get to. Not sure I would come back. Our view was of a nearby office high rise and parking lots.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 15, 2012
I appreciate your review of your recent experience at our hotel and room service. I understand that you were disappointed with your breakfast entrée. I have brought your comment to our culinary team and we are actively reworking our offerings with your recommendations in mind. The next time you are in the area we would love to have you come back to see the changes we have made and provide feedback. Thank you once again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.