OK, this is the first review I’ve EVER written. I don’t normally have the time to write them, but I feel strongly enough about this one…
9th floor (not sure about others) was not in good shape. I felt like I was staying at a 1-1/2 star hotel. Room smelled musty. No electrical outlets near headboards to use for cell phone (for MY alarm clock). PTAC unit was not consistent. It was either really HOT, or really cold…no matter what temp I would set it to. Pillows and bed were extremely uncomfortable (surprised me, because most Holiday Inns have very comfortable pillows). The bed had high and low spots! I was not given the King bed that I booked, I was given a 2 queen/double bed room (not sure if queens or doubles). I called downstairs and asked why I was not given the King, and he said that I had not requested it in my reservation. I went back to my confirmation and it clearly says “1 King Bed With Sofa Bed Non-smoking Business.” Not sure if that’s a problem with my travel agent website (Egencia) communicating with the hotel or not, but still…why is this happening? Free breakfast ends too early.
Biggest problem for me, was the service I got regarding internet usage for my Apple TV (ATV).
It is ridiculous that I should have to pay for the use of my own Apple TV in the room. Like at most hotels, I called the ISP (internet service provider…in this case, Innflux) to register my ATV so that I could bypass the splash screen (since the ATV has no browser, I can't "accept" the terms and conditions via that method). This is a common procedure that I follow ALL the time. I travel at least 2-3 times/month, and most hotels have no problem with this, and the ISPs know exactly how to "register" the device. It's the same when people want to register their game consoles to play on the internet. VERY common.
So, when I called Innflux, the guy first told me that it was "not possible" to do this. This was just outright lying. Then when I pushed the issue, he said, "well it's possible, but I’m not "authorized" to do it. I said I've done it with Innflux many times before (although they are usually the most difficult to deal with), so why is it a problem now? So, he then puts me on hold, comes back and says, "Well, we have a 'work-around' for you...you can login to our website and you can register your device. However, I have to let you know ahead of time…there is a fee.”
This is not a "work-around!" This is HOTEL POLICY, it's not a technical difficulty. It is completely offensive for Innflux to try to blame this on the hardware/software configuration. Like I said, I've done it many times before (even WITH Innflux). When this has come up before, the hotel actually didn't even know that this was the way they had it set up with Innflux. Apparently it’s sort of buried into their contract language with the ISP. Most hotels would fix the issue when brought to their attention...but again, it's the HOTEL's choice whether or not they want to allow their guests to have the ability to use their device in the rooms free of charge.
Meanwhile, the guy downstairs at the hotel, basically says there's nothing he can do (don’t get me wrong, he was very cordial and tried to help as best he can, but his hands were tied). Innflux then CALLS ME BACK, and says, "We're going to do you a favor and allow it 'this time.'" REALLY???! So, what happened to the "not possible" excuse?? B.S! So, then I’m thinking…well, I’ll go ahead and use it since they’re “doing me the favor.” He connects me…within about 15 seconds (simple, huh?). THEN, apparently Innflux is set up to where either Airplay or Homesharing is not possible on their system! OK, no. This prevents me from using my remote control on my phone, which is necessary to operate the ATV! Again…I’ve done it all over the country. Then he admits that, well they can, but it’s for “my security” that they don’t allow it! Ok, which excuse is correct? Is it not possible, or is it that they don’t allow it for my security?? Once again…B.S. Apple TV allows you to create a PIN to prevent unwanted access to your own device. I DO THIS AT MANY OTHER HOTELS, so don’t tell me it’s not possible. And don’t worry about whether I am using my own PIN or not…that’s MY choice.
Bottom line, they intentionally tried to make excuses, when the issue is simply a hotel internet usage policy. JUST ADMIT IT. That's what ticked me off, is that no one would admit the real issue.
Mistakes happen…it’s how you deal with the mistake that matters. However, if the hotel INTENTIONALLY puts this policy into place, then I will just find one of the many other hotels that are happy for me to stay there and watch my own device.
Oh, and by the way, since I couldn’t watch my Apple TV, I turned on the hotel TV, and it kept cutting in and out. It would work for a few minutes, then it would splash on the screen…“signal not available” or something like that. Then about 10 minutes later, it would work again…then not. And, of course they couldn’t do anything about it “until tomorrow.”
Jeez. I won’t be staying there again…nor will I ever stay at a hotel that uses Innflux again. Again, I’m not fussing at the front desk attendant, he was very nice and tried to help.
9th floor was not very comfy
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.