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“Going to need repairs soon” 3 of 5 stars
Review of Holiday Inn Express Washington DC SW-Springfield

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Holiday Inn Express Washington DC SW-Springfield
2.5 of 5 Hotel   |   6401 Brandon Ave., Springfield, VA 22150   |  
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Ranked #9 of 12 hotels in Springfield
Springfield, Ohio
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Going to need repairs soon”
3 of 5 stars Reviewed May 12, 2013

Checking in, the staff was prompt and helpful. Later with directions they were good. The breakfast bar area was kept clean and well stocked. Cold foods were cold; hot, hot. The shuttle driver was courteous to other traffic and made the passengers feel safe. The location was good. The bad: The maid forgot to replace the hand towels, wash cloths, and bath mat after she took the dirty ones. The shower is starting to show spots of rust and sagging shower curtain rod. The ice machine on our floor did not work. The toilet seat would not stay up unless held in place. This was due to a design flaw, the toilet sits too far back under the shelf for toiletries. Overall, the value was good, but if I was to come back in more than a year, I would worry unless assured the small problems have been addressed and are not bigger today.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, June 4, 2013
Dear magisjim,

We appreciate that you took the time to share your review of your recent stay at our property. Please accept our sincere apology for the shortcomings you experienced. Your comments have been shared with our management team for the purpose of bringing improvements needed. Your feedback is very helpful to us as we establish our best path to providing successful guest satisfaction.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Saddle River NJ
Top Contributor
198 reviews 198 reviews
29 hotel reviews
Reviews in 82 cities Reviews in 82 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed May 12, 2013

We needed to get to the south, and felt this was a great break on our way, easy access off the 1 95 169 b the price certainly was great for a lovely queen bed and that special breakfast in the morning which is their gravy with biscuits!
The hotel was beautifully renovated and was especially packed for a Friday night, but again so great to hop back on 1 95 from this location, would definitely remember it again.

Room Tip: we were in a corner room and it was quiet location well lit outside the only issue i had was getti...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 24, 2013

Unfortunate or easily accessible location off the tangle of highways -- you be the judge. Clean but not pristine, passable. Friendly staff doing the best with what they have. Breakfast buffet. Not much you can walk to but a strip mall across the street (which is scarily part of a highway exit ramp, so be careful crossing). Very much a passing-through kind of a place, but affordable for that purpose. Did the trick for two nights.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, May 10, 2013
Dear IcelandOrBust,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comment, We truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept my apology for the shortcomings you have experienced during your stay. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Wyton, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 18, 2013

The check-in process at this hotel was outstanding ~ Stacey was pleasant, enthusiastic, and appeared genuinely glad to assist. He gets top marks! We requested a refrigerator in our room and received a refrigerator and a microwave; the person who brought the equipment and set it up was friendly and very professional. Breakfast is the normal fare...and it's nice having coffee available all day. Those are the highlights.

The room is adequate; good size, plenty of space, comfortable king bed. The pillows are just short of horrid; lumpy and hard. The bathroom is clean, if a bit small. The shower has great water pressure and plenty of hot water.

Housekeeping is sorely lacking. Day one, our room was cleaned in a timely manner. Day two, we were out all day (from 9am) and the room wasn't addressed until 4:20pm (after we returned). Day 3, we again left at 9am; the housekeeping crew was outside our door. We returned at noon to an unmade room. As we left a few minutes later, I asked the person at the front desk if we could please have our room made up...when we returned after 3pm, the room was as we left it in the morning. Unacceptable.

We are using reward nights; it's obvious we are not important enough to have our room cleaned in a timely manner ~ even when the housekeeping staff sees us leave because they are right outside our door ~ even when we specifically ask the front desk to have our room addressed. We will not be staying here again.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, July 4, 2013
Dear IrishWife1,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our front desk and breakfast.

However, We’re sorry we fell below your expectation regarding the pillows and housekeeping. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

Hotel was clean but not pristine, staff was very friendly. Shuttle was readily available to take us to the Metro or to various dinner places near the hotel. They hotel did have some problems keeping food for the breakfast demand...I don't know if it was particularly busy or if they were just ill prepared. For the value I would stay here again. Easy access to the metro

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, VA
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 7, 2013 via mobile

This hotel is a perfect location for taking the metro into DC. The hotel has a free shuttle to the Springfield-Franconia station. They will also take you other places within about a two mile radius (restaurants, drugstore, etc). The location is very easy to find and right off the interstate.

Our room was a nice size and don't let the older exterior fool you. The interior has all been updated.

The breakfast buffet had a really nice variety including eggs, sausage, toast, bagels, a pancake maker, cereal, fruit etc. it was really nice and they kept it well stocked.

The service was beyond excellent. Everyone was so friendly and accommodating. I highly recommend this hotel and I will definitely be returning.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsville, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 18, 2013

I have stayed at this property for several times in the past two years always on business. The staff is just awesome! Arriving here is like coming home to mom's. They make you feel very much at home. Despite being next to the interstate, it is actually very quiet, a tribute I think to the build. I am usually in a hurry in the morning, yet, find the HOT breakfast which starts at 0630 hours to be not only tasty but wholesome, and usually get a generous amount to my fill. Perhaps one of the best of the staff is Stacey. I do recall he remembered me after my 1st visit almost two years ago and knows my special needs as I sometimes travel with an elderly parent just to get him away. Stacey is particular to ensure my parent is care for and has the type of accommodations he needs. Housekeep too is particular to ensure we are given special attention. At least one of the restaurants just across in the plaza ensure we receive a 10% discount just for staying at this location. They will take you to and from the Airport without a fuss. The WiFi is also without incident, no disconnects as is common in other hotels. That is most important to me as I spend a lot of time on the net. What I really like is that they seem to actually remember you after the first visit and that really makes me feel like I am where I belong and am most comfortable staying.

Room Tip: upper rooms are best
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Washington DC SW-Springfield

Address: 6401 Brandon Ave., Springfield, VA 22150
Phone Number:
Location: United States > Virginia > Fairfax County > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 hotels in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Washington DC SW-Springfield 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Washington DC SW-Springfield is a 10 story hotel with newly renovated guest rooms ideally located 13 miles south of Washington, DC at the junction of I-95, I-395, and I-495 Capital Beltway. Our hotel is 11 miles south of Reagan National Airport (DCA) and with our free shuttle servicing the Franconia-Springfield Metro Station the metropolitan area awaits. Local attractions and businesses include: the White House, Smithsonian, Arlington National Cemetery, Mount Vernon, Amtrak Auto Train, Raytheon, Lockheed Martin, General Dynamics, SAIC, General Motors, the Pentagon, Fort Belvoir, and Quantico. Shoppers will enjoy Springfield Mall, Tysons Corner Mall, and Potomac Mills.The Springfield Holiday Inn Express features 194 guest rooms with newly upgraded decor, complimentary high-speed Internet access (wireless throughout hotel, wired in select rooms), complimentary breakfast, free parking, and outdoor pool. Allow the professional sales staff at Holiday Inn Express in Springfield to assist you with your next banquet or social function; we can accommodate up to 200 people. Stay Smart with us and enjoy all of the convenience of Washington, without all of the hassle! ... more   less 
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Also Known As:
Holiday Inn Express Washington Dc Sw-Springfield Hotel Springfield
Holiday Inn Express Springfield
Holiday Inn Springfield
Springfield Holiday Inn

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