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“Good location, friendly service in (out)dated & tired property” 2 of 5 stars
Review of Holiday Inn Express Washington DC SW-Springfield

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Holiday Inn Express Washington DC SW-Springfield
2.5 of 5 Hotel   |   6401 Brandon Ave., Springfield, VA 22150   |  
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Ranked #7 of 12 Hotels in Springfield
Ljubljana, Slovenia
Top Contributor
215 reviews 215 reviews
204 hotel reviews
Reviews in 182 cities Reviews in 182 cities
778 helpful votes 778 helpful votes
“Good location, friendly service in (out)dated & tired property”
2 of 5 stars Reviewed November 1, 2012

Before deciding to book my 5-night stay here I read almost all of the reviews, so I was expecting a typical Holiday Inn Express experience.
Arriving at the hotel the propery appeared old from the outside, however the premises were clean and pleasant. The check-in was very friendly, I was recognized as a platinum PC member and assigned the type and location of the room I had requested in the reservation. Moreover, Stacey explained in detail how the shuttle and the subway work, how to get to downtown DC, even provided a map and also made some dinner suggestions.
The hotel lobby, hallways and elevators were very run down, the doors to the room badly scratched, dented, bumped, the whole property appeared very, very tired. The room itsself had been updated to some extend. However the worse part was the bathroom, which was tiny, with very limited space to put your things on. Moreoever, the metal parts of the sink were rusty, the tap would not close completely, so there was constant water dripping and the bathtub would drain extremely slowly. There were also quite some problems in the room: on our first day there was no bar soap in the room, on our second day the housekeeping didn't leave any coffee, there was one light bulb missing in the table lamp, the room was only vacumed on our 3rd night and the bed matresses were overused and producing squeeky noises with every move. Contrary to some reviews here the room was not at all soundproof, the noise from the traffic was quite bothersome. We also used the laundry room, which was rather dirty. I also found it somewhat unpleasant that you could enter the hotel from the side door at any time of night. Even though the doors were supposed to be locked at night, they were not.
On the positive side: the complimentary shuttle to the Metro station is great, it is fast and very convenient, every member of the staff is very friendly, polite and professional. It is too bad the hotel is not renewed completely and managed in a better way.
Had I been paying their usual USD 100+ a night rates, I would have been rather angry for choosing this property. As I redeemed my PC points I was OK with staying here.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara H, General Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, November 5, 2012
Dear Slo-Lju, I want to personally thank you for your comments. We value your honesty in telling us what you think about our hotel. Your input gives us the opportunity to improve our product. I was especially concerned about your experience regarding the cleaniliness of our hotel. I can assure you that we will take the appropriate action to rectify this situation. Please do give us the chance to prove to you that we can do better.
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153 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Richmond, Virginia, United States
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 15, 2012

The location is great. Right off the highway 95. We had a king room with a sleep sofa. The room was clean and the bed was comfortable. The bathroom was small and cramped. We had a drainage issue where the water flowed slowly down the sink and the shower. We called the front desk and a maintenance person was sent immediately to address the problem. He fixed the sink, but not the shower. It wasn't a pleasant experience showering in standing water.

The weather was cool and we needed another blanket on the bed. Guess what? No extra pillows, blankets or sheets. How was someone going to sleep on the sleep sofa?

They serve a hot breakfast. However, it really wasn't that good. The quality of the food wasn't good. The eggs were flat with melted cheese inside. The fresh fruit was old looking. It wasn't a Hampton Inn breakfast. There is a Bob Evans and a Dunkin Donuts within walking distance.

Stay here if you're on a budget or if you're passing through for one night.

Room Tip: We stayed in 412. It was on the backside of the hotel and not on the highway side. You could slight...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara H, General Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, October 16, 2012
Dear Carla H. I want to personally thank you for letting us know about the problem you had with your room. We pride ourselves on providing our guests with clean and comfortable rooms were everything works. Unfortunately we were not able to deliver in your case. Please accept my sincere apology for that. I would like to ask you to give us another chance and stay with us next time you are in town. Please feel free to ask for me personally when you arrive. I will make sure that you will have a wonderful experience. Barbara Hubbard, General Manager.
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Newport News
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 26, 2012

One night stay for business trip stay only. The ustomer service was excellant, the rooms were clean, the bedding was decent, and the free breakfast in the morning worked for me. This "Express" was a little older than some of the ones that I have stayed in, but they updated the inside to match with the newer ones around. Bathrooms could have used a little more updating, but not bad.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 10, 2012 via mobile

The rooms are very clean and everything seems fairly new. Nothing seemed old or over used. We had a leaky bath tub but customer service took care of it right away. If you're going to DC and your room key doesn't work when you come back, don't panic. Front desk told us that the metal detectors in the museums and government buildings sometimes deactivates them. Only thing I didnt like is that there were only sheer curtains and the thick ones couldn't be pulled down. I felt like I had to hide in the bathroom to get changed! Overall inexpensive place without being scary or dirty!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
1 review
4 of 5 stars Reviewed September 7, 2012

Muhammad at the Front desk has a excellent service to the guest,he is not only has good service at front desk, anywhere in the hotel , he offers his nice service!!!! But personally I don feel safe in the hotel because guest dost swipe the room key at the elevator,this way,anybody can get onto upstairs and knock on your door pretend to say " house keeping " or "room service"and threaten your life!!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Top Contributor
65 reviews 65 reviews
32 hotel reviews
Reviews in 38 cities Reviews in 38 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 4, 2012

We stayed here for two nights over the Labor Day long weekend. The hotel was very busy with a wedding reception, and many families. As a result, the breakfast area was full to the brim both mornings. The staff did their best to keep items refreshed, but understandably were falling behind.

We stayed in a King Room. The bed was good, and expected of the chain. The decor was a bit outdated, and the room in general was tired. The washrooms were adequately sized, but again showing their age.

The hotel is located right off the highway, and without any traffic delays, it took about 20 minutes to drive into the National Mall area.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara H, General Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, September 5, 2012
We want to thank you for your comments. We always appreciate feedback as it gives us the opportunity to improve things here at Holiday Inn Express Springfield. You are absolutely correct that the hotel was extremely busy over the last weekend. Our apologies for the incovenience this may have caused you. We are also checking on the bed in your room to see what needs to be replaced or repaired. Thanks again for your input. It is greatly appreciated.
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EUCOM
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2012

My family and I only planned to stay at this property for 12 days while we moved out of the local area heading overseas (I'm in the military), but when our house sooner than expected and we needed a place to stay for an extra 30 days (!), we spoke to the H.I. Express management and askled for help making an arrangement. The staff was great! (Special thanks to Armando, the business manager.) Suffice it to say it wasn't how we wanted to end our time in Springfield, but it worked out fine. Yes, we stayed longer than most ever will, but our experience gave us pretty good insight into the people there. We got to know the staff (whom we saw everyday) and it was our pleasure, they were just good people ... everyone from the ladies who cleaned the rooms (they were willing to work with us on a convieint schedule) to the guys who drove the shuttle to and from the Franconia-Springfield Metro Station (huge help!!). I also don't want to forget the maintenance staff wo helped us rearrange the room to adjust for the demands if a longer stay (they provided a microwave and better TV), and the morning breakfast crew who always had a little extra of something (Yoplait yougart, fruit loops, etc) for the kids before they left for school. Overall, they were all friendly, helpful and nice, especially to our kids (e.g.: on Saturdays they'd see us coming and going for soccer games and take time to ask how it went - very sincere, very personable). I know this review is atypical, and that you're unlikely to spend as much time there as we did, but I can tell you that the folks working at this place made it feel as close to a home as a hotel can feel. They really earned my respect as a hotel satff.

Room Tip: If you have kids, or need a second room, ask for the second floor suite. I think it's the only...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Washington DC SW-Springfield

Address: 6401 Brandon Ave., Springfield, VA 22150
Phone Number:
Location: United States > Virginia > Fairfax County > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Washington DC SW-Springfield 2.5*
Number of rooms: 194
Official Description (provided by the hotel):
The Holiday Inn Express Washington DC SW-Springfield is a 10 story hotel with newly renovated guest rooms ideally located 13 miles south of Washington, DC at the junction of I-95, I-395, and I-495 Capital Beltway. Our hotel is 11 miles south of Reagan National Airport (DCA) and with our free shuttle servicing the Franconia-Springfield Metro Station the metropolitan area awaits. Local attractions and businesses include: the White House, Smithsonian, Arlington National Cemetery, Mount Vernon, Amtrak Auto Train, Raytheon, Lockheed Martin, General Dynamics, SAIC, General Motors, the Pentagon, Fort Belvoir, and Quantico. Shoppers will enjoy Springfield Mall, Tysons Corner Mall, and Potomac Mills.The Springfield Holiday Inn Express features 194 guest rooms with newly upgraded decor, complimentary high-speed Internet access (wireless throughout hotel, wired in select rooms), complimentary breakfast, free parking, and outdoor pool. Allow the professional sales staff at Holiday Inn Express in Springfield to assist you with your next banquet or social function; we can accommodate up to 200 people. Stay Smart with us and enjoy all of the convenience of Washington, without all of the hassle! ... more   less 
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Also Known As:
Holiday Inn Express Washington Dc Sw-Springfield Hotel Springfield
Holiday Inn Express Springfield
Holiday Inn Springfield
Springfield Holiday Inn

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