The price is right for Northern Virginia - but the apathetic staff's attitude, lackluster welcome, and the hotel's mediocrity make this a place to avoid.
I'll get in to the apathetic staff, but, first I must relay a mid-May occurrence. I was awakened on a late Friday evening/early Saturday morning by an intoxicated guest who was was trying to get into my room. He was fumbling with a key at my door but was too drunk to realize he was at the wrong room. I watched this through the room's peephole and shouted for him to go away. The intoxicated man then gave me the finger and then, to my horror, urinated on the carpet in front of my door! I called the front desk and told them what was happening. I then watched--through the peephole--the intoxicated guest completely empty his bladder in the middle of the hallway. The intoxicated guest then entered, with the help of another guest, the room across from mine. A hotel employee eventually came to my room and I pointed out the large, wet, urine stains on the carpet. I told him what had happened and where the culprit was. I watched the hotel employee warn the non-intoxicated occupant of the room. And that was it. There was no mention of the incident again. The carpet was never cleaned and I never received an apology. I've tried to reach Extended Stay America's Guest relations and have waited for over an hour on the phone. I submitted an account of what occurred on a feedback form and have not received a response. I'm not looking for a free night or money back. I'd just like an apology from the hotel.
On to the staff...I asked on two separate occasions for utensils to be brought to my room...Yes, the rooms come with a kitchen; however, they are not stocked with pots, pans, plates, glasses or utensils. I was assured by two separate employees that utensils would be brought up to the room--they never were.
Making reservations...I called to make a reservation approximately 10 days prior to my trip. Let's just say that the employee making the reservation was probably not on Extended Stay America's A-team. It took days for me to receive an email confirmation, even after calling several times asking for the confirmation as I needed it for accounting / planning purposes.
The room was average, albeit a decent value for expensive Northern Virginia. That said, I recommend you stay somewhere else if you are a single woman or if you have a family.
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- Also Known As:
- Extended Stay America Springfield
- Extended Stay Springfield
- Springfield Extended Stay