My wife and I will be relocating to the DC area in a few weeks. We will need to stay in a hotel type situation for several weeks while we wait for the mortgage on the new home to close. After reading some of the other reviews, for this particular location of Extended Stay America, I decided that I needed to do a recon mission and stay there for one night, by myself. My wife and I have stayed at many different, nice hotel chains, at many different locations around the U.S. and world, and I feel comfortable with stating that I think that the service provided by this location's front desk personnel was wonderful.
My check-in process was painless and straight forward. I was greeted with a cheerful smile and "Hello" when I walked in the front door. There was a person in front of me in the line and they were handled quickly. Once I got to the front of the line, I was greeted again and quickly checked in. This was certainly not what I was expecting, based on some of the other feedback provided.
I stayed one night and everything about the room was clean and in order... with the exception of the bathroom fan. It was very obnoxious when I first turned it on. It settled down after about 20 seconds but it was still loud. It should probably be replaced.
Also, the hallway carpet seemed very dark. I was on the third floor and when I looked at the carpet, it did not look dingy or dirty. It's just the pattern and especially the colors are very dark. It is darker than many of the competitors. I'd recommend either changing out the carpet as soon as possible with lighter, more welcoming colors, or put in some bright LED lights in the hallway so that it doesn't feel so cave like and doesn't chew up a lot of electricity.
So the next morning, I grabbed my Brompton folding bicycle and rode over to the Metro station. Although it's not marked with a sign, there's a paved bike/walking path that runs directly behind the property and goes straight over to the station. I was there in probably three minutes. What convenience! Even if I had to walk, it's a great way to avoid the horrendous freeway traffic in the D.C. area. And since the Franconia Springfield Station is at the end of the Blue Line, you tend to get your pick of the litter with regards to seats. I took the train down a few stations to the Braddock Road Station and then rode my bike down to the Potomac River. Very, very nice! After admiring the scenery, I turned around and went back.
Once I got back to the hotel, I cleaned up and packed my stuff and then moved it all into my car. I came back in to check out and was shocked by the kind and attentive service from the front desk staff again. I was asking if it would be okay if I went back up to the room to make some hot water for my travel mug, so that I could have some coffee (I had some Starbucks Via). Instead of giving me the okay, she instead asked if she could get me some hot water, so that I would not have to make the trip up to the room. Next thing I know, a cup of hot water shows up. It didn't fill up my mug so she went and got another cup. So very thoughtful and completely unexpected.
I like it when the staff sweats the little details and this was a very detail oriented moment. She exceeded my expectations and because of that, when my wife and I move up to DC in a few weeks, while we wait for our new mortgage to close, we will definitely stay at this ESA location.
So as I said at the beginning, I am very surprised about some of the negative feedback about the staff. At this point, I suspect that those situations may have had a lot to do with the demeanor of the customer and that the negative feelings they were perceiving were a reflection of the energy they (the customer) projected.
The one thing that I will change, however, is if I get a room with a noisy bathroom fan, I'll let the staff know about it right away. Other than that, I'd feel comfortable recommending this location to family and friends. Especially if they are coming into town to do some sightseeing.
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- Also Known As:
- Extended Stay America Springfield
- Extended Stay Springfield
- Springfield Extended Stay