Our stay began with a 15 minute wait to be checked in...no one was at the desk and it required a call to find someone. The NO SMOKING room smelled like an ash tray and had none of the dishes we had expected to see. We had to carry up a plastic container of dishes, pot and pans. We made two separate trips to the front desk for a coffee maker which had dried up coffee in the bottom of the pot, and a toaster that overheated and was arcing. The towels could have been used for sandpaper, and after three days we had to request clean towels at the front desk. I was politely told they were in the dryer and they would bring them to our room soon...we never got clean towels! For more than a day one of the rubber mats at the entrance to the lobby was twisted and overturned making it difficult to even open one of the doors. It had to be visible to the staff, but was never fixed. Finally my husband straightened it out. Unfortunately, we had a non-refundable reservation; otherwise we would have been out of there within a day. I would never recommend this hotel.
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- Also Known As:
- Extended Stay America Springfield
- Extended Stay Springfield
- Springfield Extended Stay