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“Not a good choice” 2 of 5 stars
Review of Extended Stay America - Washington, D.C. - Springfield

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Extended Stay America - Washington, D.C. - Springfield
2.5 of 5 Hotel   |   6800 Metropolitan Center Dr, Springfield, VA 22150   |  
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Ranked #10 of 12 Hotels in Springfield
Clarklake, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Not a good choice”
2 of 5 stars Reviewed yesterday NEW

NO maid service in room the entire visit. My son was forced to go to the desk just to get towels, & half the time was told they were "being washed". They wouldn't give him extras so he wouldn't have to go down & ask daily. No working phone, which they knew but never fixed. They lied about the full kitchen (there was no oven) knowing I was going to cook Christmas dinner for Navy people who couldn't get home. I had called directly and asked specifically about an oven prior to booking and was told "there is a full kitchen" in response. The person should have answered the question directly with a "no" but did not. There were no kitchen accessories in the room. They are provided free, which no one will tell you. I found out after I called and asked how much it was going to cost to rent them. They do NOT bring them to you; I had to get it from the front desk & carry all of the dishes, glasses, pans, etc. up to third floor. Staff did not help. The bedspread on one of the beds was full of burn holes, even though we were in a non-smoking room. There were only 2 luggage carts, which meant none were available at check-out.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    81
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    10
    7
    20
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25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois, United States
1 review
1 of 5 stars Reviewed 1 week ago

Dirty, dark, just nasty...go somewhere else! The description said it was newly remodeled, but there was nothing new about this place. The rooms were old, cold, stinky, dark and dreary. There was hair all over the bed, proving that the linens hadn't been changed since the last visitor.

  • Stayed December 2014, traveled on business
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, 5 days ago
Michelle - Thank you for bringing your experience to our attention. The situation you described regarding the condition of your room is unacceptable. Please accept our apologies. We will retrain our housekeeping staff to ensure your experience is not repeated.

Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact us at dcs@extendedstay.com. We do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
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Chester,va
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Springfield Extended Stay is a blessing for the people that have to work away from home for days, weeks or months. The rooms are comfortable and well appointed, clean and well kept. Unlike some large chain hotels the maintainence is kept up, doors close,carpets are in good shape and clean,toilets and bath plumbing is reliable. One of the most valuable advantages is the kitchen, a major expense for travelers is dining out, even fast food is expensive in comparison. Full size refrigerator, two burner electric cook top, and microwave. Inquire for other accouterments.Plenty of outlets for your electric needs and free wifi-for a minor charge one can upgrade to higher speed. The staff have been helpful and friendly, from efficent check-in process to directions to stores for purchases and entertainment. Cassandra is a most personable and lends a caring attitude in the handling of guests. Working the evening shift she was able to placate the group of sevenI arrived with,with ease. Thanks to all who make our stays more paletable.

Room Tip: They are all good, but a corner room has two windows with different views, .
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, 5 days ago
Thank you for your thorough review of our hotel. We are so glad that you enjoyed your clean, comfortable room and our great staff. We strive to provide our guests with a "home away from home" experience, and it sounds like we met that goal during your stay.

Thank you again for your kind words. We hope to see you again soon.
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Springfield, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

My stay started off a little rocky, but Julia from the front desk responded to my complaints and went over and beyond to provide me with excellent service. My nightly rate given was incredible. The hotel is located in a great area. The rooms are clean and cozy. Thanks again Julia. I nominate you for Manager!!

  • Stayed October 2014, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Cassandra at the front desk was exceptionally helpful and pleasant. Unfortunately she seems to be the only employee who is happy. The housekeeper aggressively knocked on the door at several different times. She once knocked at 7 am yelling check out or stay over! She was extremely rude. The bathroom fan motor was obnoxiously loud and the towels were worn and old.

  • Stayed December 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfax, virginia
1 review
4 of 5 stars Reviewed 2 weeks ago

My experience was very good from the moment that I walked in the front door. Cassandra at the front desk greeted me with a smie and warm welcome. My check-in was done in short order. As I wake up early before snack items are set out, I also got a coffee maker,cup and some coffee. She was very professional and a great representative for Extended Stay. Even though I book on Priceline for a reduced rate, the service received was still the same as for one paying full rate.

The room was clean with comfortable bed, nice wi-fi, and a very comfortable recliner. After a nice shower, it was time to catch up some online and then sleep. I wake up before the items are set out each morning but then grab a muffin, a piece of fruit and granola bar.There are plenty of food places very near to get a full meal--day or night. Yet another wonderful stay at an Extended Stay.

  • Stayed December 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have been stay at Springfield Extended Stay America from 21 Oct to 12 Dec 2014 as my temporary lodging. It was pleasant time with the clean and comfortable room, free breakfast and kind staff during the period. Ms. Cassandra's quick and effective management was a remarkable. I truly appreciate for her dedicated service with smile, always. David Lee

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Springfield

Address: 6800 Metropolitan Center Dr, Springfield, VA 22150
Phone Number:
Location: United States > Virginia > Fairfax County > Springfield
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Springfield 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Extended Stay America Springfield
Extended Stay Springfield
Springfield Extended Stay

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