NO maid service in room the entire visit. My son was forced to go to the desk just to get towels, & half the time was told they were "being washed". They wouldn't give him extras so he wouldn't have to go down & ask daily. No working phone, which they knew but never fixed. They lied about the full kitchen (there was no oven) knowing I was going to cook Christmas dinner for Navy people who couldn't get home. I had called directly and asked specifically about an oven prior to booking and was told "there is a full kitchen" in response. The person should have answered the question directly with a "no" but did not. There were no kitchen accessories in the room. They are provided free, which no one will tell you. I found out after I called and asked how much it was going to cost to rent them. They do NOT bring them to you; I had to get it from the front desk & carry all of the dishes, glasses, pans, etc. up to third floor. Staff did not help. The bedspread on one of the beds was full of burn holes, even though we were in a non-smoking room. There were only 2 luggage carts, which meant none were available at check-out.
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- Also Known As:
- Extended Stay America Springfield
- Extended Stay Springfield
- Springfield Extended Stay