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“Excellent Customer Oriented Service” 4 of 5 stars
Review of Extended Stay America - Washington, D.C. - Springfield

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Extended Stay America - Washington, D.C. - Springfield
2.5 of 5 Hotel   |   6800 Metropolitan Center Dr, Springfield, VA 22150   |  
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Ranked #10 of 12 Hotels in Springfield
Certificate of Excellence 2014
Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Excellent Customer Oriented Service”
4 of 5 stars Reviewed January 23, 2014

I extend my thanks to Lydia (forgive if I spelled incorrect :), Julia, Abdul and Victor. They are very helpful and made my stay good. Lydia and Julia also has good sense of humor :) A good laugh goes long way in this stressful world. Special thanks to them. All of them are very professional and handle things very efficiently since I can understand how stressful it can get some times. House cleaning also good.
Hotel room is clean and very quiet. If you are someone who want a very quiet ambiance this is your place. I heard you can walk to the metro but I never did. It can be a long walk in cold weather or snow I guess.
Though many restaurants, shopping, grocery etc., within few mile radius you need a car to get around.
Cheers and keep up the good service.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, January 27, 2014
Thank you for your recent review of our hotel. It is great to hear that our staff was able to provide you with exceptional service during your stay with us. Your comment regarding Julia, Lidiya and Abdul is especially appreciated. Customer service is a top priority of ours, so I am glad that we were able to meet this goal. As well, I am glad that your clean, quiet room met your expectations.

We really appreciate your feedback and hope that you will return to our hotel, or any of our locations, in the future.
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149 reviews from our community

Traveler rating
    82
    30
    10
    7
    20
See reviews for
25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed January 12, 2014

An extremely quality home away from home for any business & getaway stay. Julia provided professional, friendly, and incredible service in going above and beyond to accomodate my stay. She was so warm to all the guests and appeared to be able to multi-task incredibly well while maintaining quality superb service. My room was clean, quiet, and very comfortable with an exceptional view.

I recommend this affordable customer - savvy hotel to anyone visiting the DC area, and if you visit be sure to ask for Julia!

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Virginia
1 review
5 of 5 stars Reviewed December 12, 2013

Victor is a good hotel manager very good person!! He will brighten up your day with a smile on his face. Gloria the office clerk should be Vice, she is so talented and fast. They always keep a positive attitude and they keep their hotel up to date!! I never had a bad experience staying here!! Stay a few nights you will feel comfortable, as you do in your own home!!

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, December 16, 2013
I appreciate you taking the time to write a review of your stay. We sincerely appreciate your comments about our guest service team, especially the comments about Victor and Gloria.

We continually work to improve our hotel so I really appreciate you providing us with your feedback. We look forward to accommodating your stay in the future.
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Northern Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2013 via mobile

This was my first time staying at the Extended Stay America - Springfield. But, I know for sure, it won't be my last. My family was forced out of our home due to a loss of power from Winter Storm Dion and needed a place to call home in the interim. I was greeted with exceptional service. Victor, especially, showed genuine concern for our situation and accommodated us in a way that lessened the overall burden of the situation. The room was clean, spacious, cozy, warm and affordable. I'm so glad we chose to stay here!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, December 13, 2013
Thank you for your recent review of your stay. I appreciate you taking the time to write a review, of your stay. I am glad that we were able to provide a great stay for you and your family during the evacuation. The staff and I read your comments about the service you received from Victor and the rest of our staff, and appreciate the compliments.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback.
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2013

Everything is so convenient here.. Short walk to the Metro (blue line), Full kitchen to cook, Comfy rooms and a Quiet atmosphere.
When we checked in this trip Lidiya was very friendly & helpful. She asked us if we were traveling with any children or pets.. We had 2 2-legged & 2 4-legged kids with us, she found us a very spacious room on the 3rd floor. We were very happy with the layout and the accommodations of the hotel. Ive seen a few people complain about the breakfast. You have a whole kitchen (full sized fridge, microwave, stove top, pots, pans, etc) Alls you have to do is run across the street to the Target store, where they have a good sized grocery section. For our needs and wants its perfect!!
Thank you for a great trip!! We will see you again next year.

Sara J.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
2 reviews
5 of 5 stars Reviewed November 27, 2013

I was looking for a place not too far from Washington DC and affordable. I def. made the right choice!!! Hotel is on a private street, right acrossed the street from a mall. There was a number of eateries in the area as well. And its only about a 6-8min walk to the metro, which was Great!! We were able to catch the metro into DC with no problem. I would definitely recommend this hotel! Julia and Lidiya were on staff at the front desk and were always very friendly and helpful with all of our needs. Our room was spacious and bright. It looked like they recently renovated. Everything was clean and perfect. The only complaint that I has was the tv channels were limited. Traveling with 2 teenagers and not having A&E, VH1, BET or MTV... They thought it was the end of the world LOL.Will be staying here next year when we return to the area.

Room Tip: When checking in tell the front desk how many people you have staying in the room and what you broug...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
1 review
5 of 5 stars Reviewed November 24, 2013

I really enjoyed my stay at this hotel nice room and the front desk worker julia was very kind , helping me with everything making my stay comfortable and also providing amazing service i truly enjoyed my stay and will recommend to others

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Springfield

Address: 6800 Metropolitan Center Dr, Springfield, VA 22150
Phone Number:
Location: United States > Virginia > Fairfax County > Springfield
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Springfield 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Extended Stay America Springfield
Extended Stay Springfield
Springfield Extended Stay

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