I purchased this hotel on Priceline, thinking I was already paid in full. To then get there, and be charged an additional $27 a night pet fee. We then proceed to the room, and it wasn't cleaned from the last guest. So, we went back to the front desk and was given another room. The room had hair all through the dishes and was just not very clean. We also was given a full sized bed, instead of the supposed queen that we paid for. Additional annoyances- no ice, they didn't provide cups because they want you to use cups the previous guests have used. No shampoo or conditiner. Which I always bring my own but still. You definitely get what you pay for here. I wouldn't recommend this hotel at all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley - Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room, and that we failed as a team to meet your expectations. To ensure that a situation like yours doesn't happen again, I am going to be coaching our housekeeping staff on different ways to deliver great service moving forward.
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Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you would like to discuss this further, please do not hesitate to contact me at email@example.com. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.