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“Go to another hotel” 3 of 5 stars
Review of Extended Stay America - Washington, D.C. - Springfield

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Extended Stay America - Washington, D.C. - Springfield
2.5 of 5 Hotel   |   6800 Metropolitan Center Dr, Springfield, VA 22150   |  
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Ranked #7 of 12 Hotels in Springfield
1 review
1 helpful vote 1 helpful vote
“Go to another hotel”
3 of 5 stars Reviewed July 8, 2013 via mobile

I purchased this hotel on Priceline, thinking I was already paid in full. To then get there, and be charged an additional $27 a night pet fee. We then proceed to the room, and it wasn't cleaned from the last guest. So, we went back to the front desk and was given another room. The room had hair all through the dishes and was just not very clean. We also was given a full sized bed, instead of the supposed queen that we paid for. Additional annoyances- no ice, they didn't provide cups because they want you to use cups the previous guests have used. No shampoo or conditiner. Which I always bring my own but still. You definitely get what you pay for here. I wouldn't recommend this hotel at all.

  • Stayed July 2013
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, July 11, 2013
Ashley - Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room, and that we failed as a team to meet your expectations. To ensure that a situation like yours doesn't happen again, I am going to be coaching our housekeeping staff on different ways to deliver great service moving forward.

Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you would like to discuss this further, please do not hesitate to contact me at dcs@extendedstay.com. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
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137 reviews from our community

Traveler rating
    78
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    10
    6
    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed July 7, 2013

When looking for a nice and quite place to stay we ended up at Extended Stay Amercia (Springfield, VA). The staff was very friendly and helpful. We really liked the fact that we were able to get a good nights sleep because the location was on a quite street. We also liked that we would wash at the hotel and cook meals which helped us save lots of money. Did I mention that the hotel was very clean.

Finally, the location we stayed at offered internet service, local free calls and free cable tv which was offered added benefits. I recommend anyone looking for a full service hotel which offers a lot for a reason price then you should consider staying at Extended Stay Amercian (Springfield VA) when you are in town visiting. (W. Stewart)

Room Tip: Corner suites appeared to be larger in size with more windows so we received more sunlight which c...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, July 9, 2013
Thank you for your review of our hotel. We were delighted to read your nice comments about our hotel. We pride ourselves in providing excellent guest services. We really liked the fact that you had a good night sleep because of the quiet neiborhood. We hope you will book with us or any of our hotels in the near future. Once again, thank you for your review and kind words.
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Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed July 6, 2013

Recently due to health issues and being in transit my son and I needed a safe and secure place to stay. I ended up staying at Extended Stay America in Springfield VA for close to 3 months. The overall experience was a pleasant one. The wholel staff was very professional, warm and friendly, extremely helpful. Everyday, one of the staff members took time to ask how our stay was going, to say hello and goodbye as we came and left the property daily.

Whenever I had to go to the front office to ask questions even if one of the staff members was helping another customers and/or needed to answer the phone they would always acknowledged me and others standing in line and would say "wait a minute, I will be right with you". Then when it was my turn they would say sorry about the short wait and how can I help you. The facility and rooms were very clean. The rooms had cookware i.e. silverware, pots, pans, cups and plates etc so while staying at the hotel one could save money and not have to eat out each night which was very nice.

Also, If you are looking for a clean, safe and nice place to stay, I recommend you stay at the Springfield VA Extended Stay in America location. We were at the hotel for over two month and from the time we first checked in to the time we checked out over 2 1/2 month later the whole staff from each shift was the same, very polite, helpful, professional, kind and respectful. Thank you for allowing me a chance to share my positive experience.

Finally, the rates per night were very reasonable and affordable.

Room Tip: ROOM TIPS When we checked in the desk clerk took time to ask us about our needs and helped me sel...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 4, 2013

Overall service its good, only one improvement can be mande with the gym room add dumb bells or machines weight. Other than that I dont have any complains about the place. Ans also Lidiya its very nice, smart and shows care.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, July 8, 2013
Acosta - Thank you for taking the time to review our hotel. I am truly excited that our staff provided you with such great service, especially Ans and Lidiya. As well, it was nice of you to express your opinion about our gym. Your suggestions are well noted, and we will take them into consideration as we work to improve our offerings in the future.

Thank you again for your kind words. We hope you will stay here again in the future.
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Philadelphia, Pennsylvania, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 24, 2013

When we arrived here at ESA it was last minute because we had reservation some where else. Well the staff was so kind and courteous to us it was very much appreciated. Thank you so much Mr. Victor Appiah and Priscilla for your service.

Room Tip: You will not be dissappointed. It is very nice here in Springfield va.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
4 of 5 stars Reviewed June 24, 2013

Smoking rooms, a kitchen, near shopping/restaurants, laundry room and a great price! I was there for 11 nights and had no issues with the staff or the hotel. I am keeping this hotel on my list when I return to the area!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review, June 25, 2013
Thank you for your review of our hotel. We are delighted to learn that your stay was a comfortable one. We appreciate the fact that our smoking room, kitchenette, proximity to the shopping mall and our great service made your stay at our hotel even better!

We hope you will stay with us or any of our hotels in the future. Again, thank you for staying with us.
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Houston, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2013

Basic extended stay hotel. Recently renovated. Clean nice rooms with kitchen and flat screen. Good Wifi. Staff helpful and easy check in. Stayed one week got good discount. Overall Great stay will return!

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Springfield

Address: 6800 Metropolitan Center Dr, Springfield, VA 22150
Phone Number:
Location: United States > Virginia > Fairfax County > Springfield
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Springfield 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Extended Stay America Springfield
Extended Stay Springfield
Springfield Extended Stay

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