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Extended Stay America - Washington, D.C. - Springfield: Traveler Reviews

2.5 of 5
6800 Metropolitan Center Dr, Springfield, VA 22150
Hotel amenities
Extended Stay America - Washington, D.C. - Springfield
Ranked #3 of 11 hotels in Springfield
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90 reviews from our community

    Trip type
Traveler rating
    51
    22
    8
    2
    7
Date Rating
2 reviews
“Ahh-MAZ-ing”
5 of 5 stars Reviewed January 8, 2013 via mobile

I had stayed here previously when renovations were under way now that I have seen these completed renovations I am amazed I love that everything was clean the rooms were tidy I love the new decor and the new colors. The staff was very attentive, Margie, Lydia and Victor were very attentive to my needs I definitely plan on staying at this location again!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Akyere12211 about Extended Stay America - Washington, D.C. - Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review
January 10, 2013
Thanks so much for taking time to review our newly renovated hotel! I am so happy to hear that Margie, Lydia and Victor took care of your every need. Our dedication to our guests is our number one priority. We look forward to seeing you again very soon.
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1 review
“It was horrible and not clean”
1 of 5 stars Reviewed January 7, 2013 via mobile

Lidiya at the front desk was excellent. The first room was dirty the blanket and sheets had stains on it. The next room she put us in the blanket had stains on it also. It was just horrible I will never ever stay at any extended stay hotel again.

  • Stayed January 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask msoneandonly35 about Extended Stay America - Washington, D.C. - Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review
January 10, 2013
We are so sorry to hear that your stay with us was less than satisfactory. There is absolutely no excuse for what you had experienced. Never the less I would like to invite you back to our hotel to see why most of our guests call this location their home away from home. Please contact the hotel manager so that we can make this right for you. We look forward to your call.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Virginia
1 review
“Would definitely stay here again.”
5 of 5 stars Reviewed January 3, 2013

Stayed here for three nights and it was an overall very good experience. Room was very clean and well furnished. No problem getting the free wi-if and the standard speed worked just fine even for Netflix without paying for the $3 upgrade. Staff were very helpful and friendly. Margie was on duty two of the evenings I needed assistance and she was delightful. Minor complaint is that the AC unit cycled loudly but when I turned it off the room kept the temperature just fine all night. The price was excellent considering the close-in DC location.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kathy W about Extended Stay America - Washington, D.C. - Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review
January 5, 2013
We so glad that you could spend a few nights with us. It concerns me to hear that your AC was loud - next time please do not hesitate to let us know right away so that we can make it right for you immediately. Thank you for sharing your comments on TripAdvisor and we will look forward to your next visit.
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Narberth, Pennsylvania
1 review
“nice stay”
4 of 5 stars Reviewed December 22, 2012

overall it was nice stay and more than what i paid for.
however, i was slightly bothered by the customer service. when i went there on dec 20th around 4PM to check in, not only the representative was NOT at her desk but when she came back after 5-10 minutes, she didn't even apologize. also, we came back late that night and the office was closed and the front door was locked. the sign said to dial 600 if the office is closed so i did, and this grumpy person who sounded like he just woke up from sleep picked up and she happened to not speak any english. i eventually had to figure out how to get in by myself.

other than this, this was a fairly nice stay

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask abryoon89 about Extended Stay America - Washington, D.C. - Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review
December 26, 2012
Thank you for choosing our hotel and for taking the time to provide feedback about your stay. I'm so sorry to hear about the poor customer service you have experienced at our hotel, but I can assure you that this is not the norm. I'm shocked to hear of it and appalled at what you had to endure. Please accept our most sincere apologies. We strive to provide all our guests with, not only a clean and comfortable room, but great customer service as well. I am sorry we failed this time. Rest assure that we will take your comments and coach our team to provide better service in the future.
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Williamsburg, Virginia
1 review
1 helpful vote 1 helpful vote
“Home Away From Home”
5 of 5 stars Reviewed December 6, 2012

I been staying at the Extended Stay in Springfield since July for work. When I come in every monday and seeing the smile on Margie face I know my stay that week will be great. It's home away from home. If I ever need any thing Margie, Victor and staff always are willing to help. Rooms are clean and comfortable. I will be coming back. Thanks so much for everything.

Room Tip: Ask for a corner room
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask frank h about Extended Stay America - Washington, D.C. - Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review
December 9, 2012
Thank you for taking the time to post your kind words about our Hotel. Victor, Margie and all the associates work hard to create the "Home Away From Home" and makes it a pleasure when we get to read great comments such as yours. We look forward seeing you soon.
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Springfield, Fairfax County
4 of 5 stars 121 Reviews
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Additional Information about Extended Stay America - Washington, D.C. - Springfield

Also Known As:
Extended Stay America Springfield
Extended Stay Springfield
Springfield Extended Stay
Address: 6800 Metropolitan Center Dr, Springfield, VA 22150
Region: United States > Virginia > Fairfax County > Springfield
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#3 Business Hotels in Springfield
#4 Family Hotels in Springfield
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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