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Special thanks goes to Lidiya at the... - Extended Stay America - Washington, D.C. - Springfield

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Extended Stay America - Washington, D.C. - Springfield: Traveler Reviews

2.5 of 5
6800 Metropolitan Center Dr, Springfield, VA 22150
Hotel amenities
Extended Stay America - Washington, D.C. - Springfield
12 traveler photos
Ranked #3 of 11 hotels in Springfield
4.0 of 5 stars 90 Reviews
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90 reviews from our community

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1 review
1 helpful vote 1 helpful vote
“Special thanks goes to Lidiya at the front desk”
5 of 5 stars Reviewed November 20, 2012 via mobile

I recently stayed at this hotel with my fiancé and a couple of other family members. Since we were there to visit Washington D.C, this hotel came highly recommended because of how close it was to the Springfield Metro station. Upon arrival, we were greeted by a very lovely front desk clerk, Lidiya. We were very pleased as to how fast and comfortable she made it for us all to check in. Thought out our stay, anytime we passed by the lobby she never hesitated to greet us with her beautiful smile and cheerful personality. Lidiya always made sure to ask if there was anything we needed and she was kind enough to let us know every time we had a package waiting for us. With how efficiently she runs things, she really deserves a job well done. She's definitely a good assets to this company. So many thanks goes to this wonderful tough lady. All in all, we will definitely revisit this place and we highly to anyone visiting the D.C area.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Hockeylover181 about Extended Stay America - Washington, D.C. - Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review
December 3, 2012
Liydia is really an exceptional personality and we are so happy to read your kind words. We hope to see you next time you are in town.

Thank you
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1 review
1 helpful vote 1 helpful vote
“Wonderful Stay at the Extended Stay America.”
5 of 5 stars Reviewed November 10, 2012 via mobile

When I first checked in liydia was very helpful and kind. The rooms are very nice & I was impressed. Their breakfast muffins are to die for!! Haha. I would highly recommend staying at the extended stay america in Springfield,Virgina. Thanks to liydia my stay here was great & fun.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Traveler20714 about Extended Stay America - Washington, D.C. - Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor A, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review
November 12, 2012
Thank you for taking the time to write and share your experience with the whole world. At Extendedstay Springfield, we take guest satisfaction very seriously. We provide GREAT service, FRESH guest rooms. We listen to our guests comments and try to improve.
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New Middletown, Ohio, United States
1 review
“Horribe response from staff .... barking dog all night”
1 of 5 stars Reviewed November 6, 2012

I will never stay an another Extended Stay Hotel again. For the past 2 nights I have been dealing with a barking and Yipping dog all night long! The staff has done nothing! The room was not very clean and I found 2 hair nets in the corners of the floor and all of the dishes in the cabinets were dirty. The staff leaves at 10 pm so nobody has been here to address this issue! They have gave no resolution, no offers to move the people with the dog or myself! I am checking out in the morning 2 days early I am fed up!!!!

Room Tip: Stay away from this hotel!!!!!!!
See more room tips
  • Stayed November 2012, traveled on business
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask jrrepasky about Extended Stay America - Washington, D.C. - Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review
November 16, 2012
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

It is my pleasure to provide an explanation regarding the issue you described. Every part of our hotel, from the in-room features, to the design of the guest room hallways is an integral part in creating a "home away from home"experience for our guests. Since we recognize that a quiet, relaxing environment is critical to this goal, we have several systems to ensure that noise from within or outside the hotel doesn't interfere with your stay. Although rare, there are instances where a guest may hear noises from the surrounding area, barking dogs as in your experience. Whenever we are informed of such disturbances, our standard procedure is to promptly identify the source of that disturbance and resolve it. I take full responsibility that we were unable to resolve this situation to your satisfaction during your stay. It also seems we missed some items during our room inspections and want to thank your for bringing it to out attention.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one.
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Springfield, Virginia
1 review
“My experience at the hotel”
5 of 5 stars Reviewed October 22, 2012

I want to thank the folfs at the Extended Stay hotel for thier hospitality. Especially Margie. I dont know her last name, but I think that she is a great asset to the organization. Very professianal, courteous, pleasant and cute as abutton. Furthermore, I think it would be in thier best interest to find a way to clone her and distribute throughout the rest of the hotels.

Ruben from Houston

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ruben G about Extended Stay America - Washington, D.C. - Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review
October 25, 2012
Thank you so much for posting your wonderful review. Margie and the rest of the team were thrilled to read your comments.
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Springfield, Virginia
2 reviews
“first time at this hotel since it was fully renovated”
5 of 5 stars Reviewed October 15, 2012

Well ive been coming here for a long time. This is my first time here since they renovated. I must say all the work they did made this hotel a whole new place. The staff is great. A couple new face all who seem nice. Margie is still there as helpful and professional as ever. She always has a smile even when our 30 man crew bust through the door she keeps her cool.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask adam s about Extended Stay America - Washington, D.C. - Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mn768, Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review
October 18, 2012
"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
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Additional Information about Extended Stay America - Washington, D.C. - Springfield

Also Known As:
Extended Stay America Springfield
Extended Stay Springfield
Springfield Extended Stay
Address: 6800 Metropolitan Center Dr, Springfield, VA 22150
Region: United States > Virginia > Fairfax County > Springfield
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#3 Business Hotels in Springfield
#4 Family Hotels in Springfield
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Washington, D.C. - Springfield
6800 Metropolitan Center Dr
Springfield, VA 22150
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