Booked this hotel online, prepaid the room, due to no other rooms available in the area. Found out the hard way this is franchised hotel. The hotel had no problem in charging my card twice for the stay and it took several days and many phone calls to have the money credited. Many Marriott employees did not see any wrong in this. The rate was changed and charged without any concern or care.
The room is sub-par. Clean, but the main door to the room is loose on the hinges so it takes extra effort to make sure it is closed. The chair in the room shows sign that a cat must have been in the room and used it as a scratching post. The toilet paper holder in the bathroom is so close to the seat of the toilet, it had to be removed to sit on the seat like an adult. The is no where to put clothing, as the closet doors are stuck and will have to be pounded out to make usable again, and there is no dresser in the room and the only mirror is in the bathroom. Unable to use the iron, as someone had melted clothes on it.
With all this said, my biggest issue is how they found no problem in the double charge/rate change and thankfully I was notified of it.
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- Also Known As:
- Towneplace Suites Springfield Hotel Springfield
- Springfield Towneplace Suites