My Husband & I stayed here during a business trip Feb. 2-4, 2014. Our room was nice, with most everything we needed. However, when we returned from a full day of meetings the evening of 2/3/14, the maid had not been to our room! The trash had not been emptied, the bed not made, nor had the towels replenished - there had been no maid service! We called the front desk twice before someone showed up, and then she only emptied the trash! She did not ask about towels or check to see that our tissues were empty!
There was even a sign in the elevator that said that bed linens and duvet covers were changed daily, no matter how many nights you were staying. The craziest thing was that there was another sign in the room that said that if you wanted to use your towels again to hang them up, yet there were no towel rods to hang them on! For a room that cost $150/night, you'd expect prompt service and we got none!
We did enjoy the breakfast room and the variety of foods; however, there was supposed to be a hot beverage center 24-hours, and it was not replenished after breakfast.
As we were checking out, my husband complained at the front desk and they said they had an 100% satisfaction money back guarantee and they'd refund our account.
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- Also Known As:
- Comfort Hotel Springfield
- Comfort Inn Springfield
- Springfield Comfort Inn