Didn't really expect much from this hotel to begin with, but was very surprised at the level of service, and condition of the rooms for the price we paid. For the same price we could have stayed at a much nicer hotel, but stayed here since the location was more convenient to my family's home, whom we were visiting over the holidays. Firstly, the rooms are dingy and gross. Had to track down a remote control for our t.v., after about an hour finally got one from the security guard, of all people. Went to get change for the vending machines and was told, VERY rudely, by the woman at front desk that they do not give change to GUESTS for vending. Spent 15 minutes tracking down change just to find out the machines on my floor weren't even working. Went to the next floors machines and it ate my money. Breakfast was worst of all. Everything tasted old, and the selection was poor. After checking out, I realized I had forgotten a personal belonging in the bathroom of our room. Went back just a few hours later to retrieve it and was informed that it was locked in housekeeping and no one on site had a key. This was upsetting, as it was a fairly expensive object, and why wouldn't they have access to their own housekeeping room? I was told to come back the next day, but, surprise surprise, I DON'T LIVE IN SPRINGFIELD, VA which was why I was at a hotel to begin with. Ugh! I asked if they could mail me my belonging and was asked for a credit card number to pay for shipping!! I could understand paying for shipping if I had waited til I got home (700 miles away) and THEN called about it. But I went to the hotel to get it, and if they can't get into their own laundry room, why is that my problem? All in all I was very disappointed. There are FAR BETTER hotels in the same area with comparable prices. I will never stay at another Comfort Inn if I can help it.
- Also Known As:
- Comfort Hotel
- Comfort Hotel Springfield
- Comfort Inn Springfield
- Springfield Comfort Inn
- Reservation Options:
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