Summary: I picked this place because of the TripAdvisor reviews and price. Spend the extra $20 and stay at one of the nicer places down the road. Room, service, and food were all terrible.
We stayed for one night at the hotel during a medical visit to the area in November. We were quite fooled by the TripAdvisor rating.
The room: We were placed in a handicap-accessible room settled among rooms occupied by a touring middle school. Our room hadn't been updated since 1992 and every piece of furniture was damaged. The sink was tiny. The CRT TV had terrible picture. The bed was uncomfortable. The floor was filthy.
The service: We arrived around 9pm. The front desk attendant was rude and barely offered a "Hello". I thought that I had pre-paid for the room (which I had not), and when I asked about it, the most condescending "No, you have not" was leveled my way. I paid, explaining that I was just confused, to which the reply was, "It shows right here you have not, SIR." We later called the front desk because the middle-schoolers in the room above us were running rampant at 10:30pm. "*SIGH* Okay. *Click*" She did nothing. There was no knock at the upstairs door and their tirade continued for another 45 minutes.
The food: Don't even bother with breakfast. The breakfast room was the same temperature as the outside (about 48 degrees). Patrons were dressed in their winter coats, but we had no idea until we arrived. One guest asked the barely-English speaking attendant if we could turn up the heat, but she refused. All of the food was cold, even the "hot" items. The apple juice tasted like vinegar. The milk was spoiled.
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- Also Known As:
- Comfort Hotel Springfield
- Comfort Inn Springfield
- Springfield Comfort Inn